Senior Process Manager - B&B

Senior Process Manager Roles & responsibilities:

This role will include the understanding and implementation of KYC lifecycle.
You will lead, understand and manage end to end KYC process with basics, KYC review, periodic refresh and remediation.
Take leadership role independently managing back office operations
Client Management establish self as a valued partner and work closely to achieve goals defined
Independently handle all client escalations and lead mitigation steps to prevent future escalations
Manage team of 40 plus people training, onboarding, resource allocation, delivery management, performance appraisals, mentoring etc.
Help knowledge management endeavor by sharing process knowledge and best practices within the teams
Lead various quality initiatives across processes managed
Responsible for Business continuity, transformation and various audits