Communicate with diverse audiences (eg, employees, management, and other sites ) to provide information and clarification regarding training programs, actions, policies, procedures, and best practices
Conducts refresher training and ongoing training of existing employees
Monitors the progress of new team members by coaching and providing on-the-job training as needed
Prepare EWS /RAG of the ongoing training batch to HR Assists with operational and quality duties as needed
Utilises reporting to manage improvements in individual and team performance
Must maintain Client s Training Certification Requirements while in the classroom
The trainer will serve as the leader and promote a positive work environment and adherence to all company policies, expectations, and performance standards
Supports the call centre by participating in cross-functional meetings to give input on improvement opportunities
Facilitate training classes on new and existing products and service