Sr. Salesforce Service Cloud and Community Admin

• As Sr Salesforce Administrator to join our team

• In this role, youll support 800+ end users across various user groups with a focus on Customer Community (20,000+ community users and partners) and Customer Support, ensuring data accuracy, overseeing data workflows, and automating manual processes
• In addition, you will perform system configurations resolving issues; testing, deploying, monitoring and documenting changes

Responsibilities

• Participate in analyzing and documenting existing processes for possible improvements and make appropriate recommendations
• Design solutions that are visual, interactive, sustainable and drive business value
• Work with business stakeholders to build POCs, demo progress, and incorporate feedback
• Protect Salesforce data according to iCIMS data classification policies
• Participate in testing activities of transaction systems, reporting and integration
• Participate in testing and validating system fixes and enhancements and assisting with user acceptance testing
• Assisting with the configuration of existing application
• Enhancing existing components of current system (new functionality, queries, reports, et) Implementing third-party products to work with application
• Qualifications BA degree equivalent or relevant work experience 3-5+ years of system administration experience with Salesforce Understanding of systems and processes supporting Customer Support organizations in the SaaS industry Strong verbal and written communication skills
• Experience working with Salesforce flows Experience managing Salesforce Experience Cloud (Communities) Experience managing Omni-Channel routing
• Experience managing Salesforce Service Cloud Preferred Understanding of systems and processes supporting Services and Reseller Partner networks in the SaaS industry Previous experience working in an Agile development team Previous experience managing Salesforce Messaging