It Team Lead

Job description

Role & responsibilities

-Provide Leadership for the daily Operations of the services desk

-Daily teams meeting about Activities, plant updates, Team performances and plant related

queries.

-Mentoring team members on technical issues.

-Maintaining SLA (service level agreement) consistently

-Coordinate Outside party for Implementation of new system requirement

-Provide IT Administrative support on Operation Systems (OS) of Computer servers,

desktops, laptops, industrial PCs and Handheld devices etc

-Respond to end-user requests for updates on ticket status and promptly follow up as

needed.

-Manage the ticket queue in MITS Software and ensure tickets are resolved and closed

within the defined service level agreement

-Team Handling & Building Healthy Atmosphere for Increasing Productivity

Skill Information

-Leadership and operation, Team leading, verbal and written communication skill, project

leading, Problem-solving skills, Vendor Management, inventory Management, IT services

Implementation.

-Desktop support, Service Desk, Troubleshooting, IMAC, System Testing, System

Installation, Software installation, Active Directory.

-Technical support for desktop, server, and networking issues, Operating System, Windows

OS & Server OS, Linux, Ubuntu, and Chrome OS.

-Installation of Networking Components. (LAN/WAN/IP Addressing) Maintain & troubleshoot

network, Network setup Including Networking cables & connectors. Network management,

Network protocols and DHCP, DNS.

Preferred candidate profile

Graduate with Minimum 5 Years of experience in Team Handling.

Perks and benefits

Hostel & Cab Facility

Hardware and Networks - Other

Hardware & Networking

Engineering - Hardware & Networks

Full Time, Permanent

Hardware and Networks - Other