Please try back soon!

: B.E Computer or IT/ MCS/MCA equivalent

Overview :
The ServiceNow Lead is responsible for leading and managing project teams. The role is required to work with architects or independently to implement ServiceNow solutions such as ITSM, CMDB, ServiceNow Discovery, Service Mapping and ServiceNow Event Management.

Key Responsibilities :

Responsible for leading and managing project teams, setting and evaluating people performance objectives and growing the team (recruiting and training), collaborating with ServiceNow teams across Europe
Contribute to ServiceNow Solution implementation, according to your role in a project, which could include such activities as: system configuration, development of custom features on client and server side, technical consulting, technical specifications preparation, testing support, rollout support and others.
Follow implementation standards and technical best practices.
Provide expertise on technical questions, related to ServiceNow platform.
Understand the business needs and the needs to standardize processes, and build this into the design and deliverables.
Support sales of software and services through demonstrations, Proof of Concepts, and customer presentations
Deliver projects on customer premise or remotely as required. Most engagements are remote.
Enhance customer knowledge in IT Operations Management with ITIL v3 framework

Experience and Skills Required :

Expertise and experience with ServiceNow ITOM products are required
ServiceNow experience with discovery, service mapping, and configuration management (CMDB) is crucial
Expertise with scripting languages such as PERL, JavaScript, Python, or Shell
Web service proficiency (REST, SOAP) as well as XML and JSON knowledge
Thorough knowledge and/or experience working with Operating Systems (Linux, Windows)
Knowledge of networking concepts such as IP Addressing, Firewalls, ports
Knowledge of relational databases (MySQL, MSSQL, Oracle)
ITIL knowledge with the ability to relate concepts to implementation strategies
Experience as a key technical resource leading the development and delivery of ITOM / CMDB solutions in ServiceNow environments
Experience in developing customized patterns, probes and sensors for Discovery and Service Mapping.
Experience with implementing Software and hardware asset management
Experience with configuration of SAM Pro integrations.
Experience with configuring SAM Pro module.
Experience with configuring and troubleshooting of discovery tools for Software Asset Management.

Soft Skills :

Excellent communications skills required verbally with all levels of customer IT and business management as well as written with technical assessments and project related reports
Engaging presentation style, with the ability to control and manage multiple presentation scenarios
Ability to work under pressure and work on multiple campaigns at the same time
Analyzes business requirements and develops technical requirements
Lead and deliver requirements, scoping and design workshops, ensuring requirements are well documented
Provide expert level support and technical mentoring to implementation team
Support practice build efforts to include development of practice intellectual property (IP)
Scoping and delivering Proof of Concept / Proof of Value engagements with prospects
Support sales of software and services through demonstrations, Proof of Concepts, and customer presentations
Act as the ServiceNow subject matter expert at Executive briefings/marketing events.

Certifications Must have- Nice to Have :

Certified Implementation Specialist- Service Mapping
Certified Implementation Specialist- Event Management

Apply for this position Allowed Type(s): .pdf, .doc, .docx By using this form you agree with the storage and handling of your data by this website. * We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you are happy with it.