Engineer

Job Description

Job Title Engineer, AVP

Location Pune, India

Role Description

• Understands business requirements and Relationship Manage the stakeholders of Configuration Management. Lead and be accountable for ServiceNow CMDB requirement deliveries.
• Manage and prioritise demand.
• Analyze the key technologies, applications and services used by the Bank and model how these will be represented by Configuration Management tools
• Develop templates for user requirements to determine how processes and tools will provide solutions
• Maintain and Develop the Common Service Data Model, Standards and Practices, alongside the Data Quality Team.
• Analyze existing system and service management tools and specify how data from these tools will be integrated with the Configuration Management tools
• Be a CMDB SME
• Guide, mentor and train team members
• Project Manage new demand through prioritisation, design, development and deployment phases in ServiceNow, whilst managing Stakeholder expectations.
• Review team activities to ensure CSI.
• Design and conduct training on the CMDB within ServiceNow
• Experience in complex data design and migration

What we ll offer you

As part of our flexible scheme, here are just some of the benefits that you ll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Collaborate and Communicate with stakeholders at all levels in the organisation to understand limitations, and therefore opportunities to improve technology, data and processes.
• Design, create and maintain a CSDM compliant data strategy required to support the many consumers of Asset and Configuration management data, supporting the future of the bank.
• Define technology changes required to ensure sustainable sets of accurate and complete data exist in the CMDB.
• Run disciplined governance activities ensuring high quality output, timely execution and transparency.
• Collaborate with internal teams to oversee, test and successfully deliver CMDB solutions.
• Professionally represent Asset and Configuration Management to internal customers and governance teams.
• Create, update and catalogue Documentation to enable Operational stability and sustainability.
• Representing the team to other Compliance and Risk & Control interfaces such as Group Audit and when required, directly to regulators
• Take responsibility for Run the bank Configuration Management processes and operations as required.

Your skills and experience

• Must have extensive experience of delivering complex technology and data based solutions within a Global Financial Services firm, or a similar size organisation in a regulated industry.
• Experience of using on platform reporting capabilities in ServiceNow
• Experience of managing and maintaining a Global CMDB across End User and Data Centre Configuration Items.
• Experience in ServiceNow managing Public and Private cloud solutions such as Google Cloud and VMware.
• Must have strong technical and architectural skills, demonstrating the ability to deliver sustainable solutions to solve complex problems.
• Experience of driving large-scale changes to working practices, with measurable impact to flow and business value.
• Experience of working closely and in partnership with senior business & technical leadership, and understanding of Agile delivery methodologies, development practices and tooling.

• Develop configuration mgmt plan, policies, controls, metrics
• Ensure performance, function and usablity
• Managing CI s throught their lifecycle from cradle to grave
• Daily management of Configuration Items
• Ensure Data Quality Issues are proactively identified, escalated and reported.
• Strong analytical skills

How we ll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information

https//www. db. com/company/company. htm

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.