In accordance with Anti-Money Laundering (AML) requirements, banks, such as Deutsche Bank AG, are obliged to perform Know-Your-Client (KYC) reviews on all new clients they adopt and periodic reviews of these clients as per their risk category. The CLM Review Governance team is a global function supporting all CLM KYC Ops regional teams.
As part of the Client Lifecycle Management (CLM) Review Governance team, you will be responsible for Governance and Planning regarding the timely completion of the KYC. The responsibilities include monitoring files utilizing a reporting suite for global Client Life Cycle Management (CLM) group to ensure files are completed in a timely manner and are restricted if the KYC is not completed. Additionally, coordination of documentation of the process, procedures, playbooks, and communication relative to the Global process for the CLM in support of resolution of incorrect data points critical to KYC AML client profiles, and monitoring of cases.
What we ll offer you
As part of our flexible scheme, here are just some of the benefits that you ll enjoy
Best in class leave policy
Gender neutral parental leaves
100% reimbursement under childcare assistance benefit (gender neutral)
Sponsorship for Industry relevant certifications and education
Employee Assistance Program for you and your family members
Comprehensive Hospitalization Insurance for you and your dependents
Accident and Term life Insurance
Complementary Health screening for 35 yrs. and above
Your key responsibilities
Lead the team of governance officers who monitor process reviews of different client roles.
Ensure teams compliance to KYC policy and strong governance in place for adherence.
Lead process optimization and automation of the existing processes and new processes
Manage and motivate the team to
Lead by example and inspire team members to achieve their best
Ability to think strategically and take the team along to achieve organizational departmental goals
Provide quality support and guidance on best practices to ensure high level of governance integrity
Provide analytical insights to the team for consumption of management and key stakeholders
Challenge team on quality, completeness, timeliness and ongoing progress around related initiatives or change projects
Manage key communication regarding files not in compliance with required deadlines are escalated and proper client account restrictions imposed
Develop strong knowledge and understanding of systems, people and processes in around the client lifecycle management space as required (particularly across the end to end Client Outreach workflow), ensuring experience and knowledge gathered is leveraged to help drive efficient and effective delivery.
Work effectively with key stakeholders using strong influencing skills to ensure the mutually satisfactory resolution of key issues and that the respective responsibilities are understood, agreed, and escalated where required
Identify red flag situations and escalate in line with Deutsche Bank policies and procedures
Appropriate and confidential handling/sharing of sensitive client data
Support review and communication with internal Audit, Controls, and Embedded Risk Team
Provide monthly Key Performance Reporting for management
Ensure that risks and concerns are recorded and escalated as appropriate
Your skills and experience
Understanding of Control, Compliance/AML, and Investigation functions in the banking industry
In-depth knowledge of performance metrics
Excellent communication and leadership skills
Organizational and time-management skills
Decision-making skills and problem-solving skills
Ability to teach and coach
Minimum of intermediate level excel skills required
Minimum of intermediate level PowerPoint skills required
SharePoint administration experience a plus
Effective written and verbal communication and interpersonal skills, with the ability to work to high standards and under strong time constraints; analytical skills and attention to detail, with the ability to think laterally around issues, proposing solutions where required
A high level of interpersonal communication skills with the ability to influence key stakeholders, providing support and coaching to them in their role in the change effort; strong leadership and the ability to reach across multiple senior stakeholders to find common ground
Excellent personal organization and prioritization skills along with excellent verbal and written skills in English
How You ll Lead
Lead Governance forums globally to support oversight for completion and data integrity
Lead Working Groups to ensure critical decisions impacting the business are addressed and constraints to success are removed
Assist with maintenance of key operating documents, communication regarding files, process changes, and education as applicable
Coordinate analysis of periodic review workflow to identify bottlenecks and inefficiencies to reduce overall time in PR lifecycle
How we ll support you
Training and development to help you excel in your career
Coaching and support from experts in your team
A culture of continuous learning to aid progression
A range of flexible benefits that you can tailor to suit your needs
About us and our teams
Please visit our company website for further information