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583 DWS Investment Jobs

Technology Service Analyst, AS

2-4 years

Pune

1 vacancy

Technology Service Analyst, AS

DWS Investment

posted 1d ago

Job Description

Job Description

Job Title Technology Service Analyst, AS

Location Pune, India

Role Description

  • We are part of the Chief Security Office (CSO) responsible for providing technology application support for cyber and physical security platforms
  • Our team provides an end-to-end follow the sun support service for multiple areas across Deutsche Bank
  • Being at the forefront of supporting the applications the team members have high exposure to, and work with the front to back business teams on a daily basis within a fast-paced dynamic environment.

What we ll offer you

As part of our flexible scheme, here are just some of the benefits that you ll enjoy,

  • Best in class leave policy.
  • Gender neutral parental leaves
  • 100% reimbursement under childcare assistance benefit (gender neutral)
  • Sponsorship for Industry relevant certifications and education
  • Employee Assistance Program for you and your family members
  • Comprehensive Hospitalization Insurance for you and your dependents
  • Accident and Term life Insurance
  • Complementary Health screening for 35 yrs. and above

Your key responsibilities

  • Provide superior Level 2 app support for CSO Production Services across full spectrum of ITIL processes adhering to teams Key Operating Procedures (KOP), main focus being on stability.
  • Diligently monitor incoming support tickets, e-mails, calls and chats, taking great care in responses and owning all items till resolution.
  • Key focus on Knowledge and Training ensuring new and helpful information is continually captured, documented, and communicated benefiting the entire team.
  • Gain detailed knowledge of all supported applications business/operations process flows, and an applications architecture and hardware configuration.
  • Ensure timely delivery of key data feeds within SLA s. Consistently achieve maximum availability (up time) for critical application functionality.
  • Understand Incident impact and urgency, putting together and delivering prompt detailed communications to key stakeholders on resolution progress.
  • Managing Incident troubleshooting through to resolution, setting up and leading conference calls and group chats, escalating promptly where required pulling in all essential personnel.
  • Conduct post-mortems of Incidents and track preventative measures through to implementation, ensuring lessons learnt are documented and adhered to going forward.
  • Review Change Requests and understand their wider impact, ensuring all mandatory information is present and testing has been performed, and that suitable back out plans are in place.
  • Put in place new and enhance existing monitoring using monitoring tools to proactively detect and alert to application issues.
  • Work with Program managers and Engineering teams to onboard application support for new applications, estimating support work load and rolling out support services.
  • Lead regular reviews of all open production issues with Engineering and Program teams and push for updates and resolutions to outstanding tasks and reoccurring issues.
  • Mentor and guide L1 team members to develop and improve their capabilities.
  • Approach support with a proactive attitude, working to proactively improve the environment before issues occur.
  • Weekend coverage needs to be considered on a Rota basis.

Your skills and experience

  • 2-4+ years working experience in a financial institution providing IT support and dealing with business users
  • Self-motivation and willingness to continual learn and improve both soft and technical skills
  • Automation mindset, looking to continually reduce, automate, or eliminate all manual tasks and effort
  • Getting things done in large organizations - understanding of where to use processes and how to build and operate a network. "Change Agent", ability to obtain results through influence
  • Work across countries, regions and time zones with a broad range of cultures and technical capability
  • Good written and oral communication skills, including the ability to communicate technical information to a non-technical audience - Relationship management skills
  • Experience working with virtual and global teams / Intercultural awareness
  • Broad ITIL / best practice service context within a real time distributed environment (ITIL v3 foundation desired)
  • Ability to manage ambiguity, risk, and changing direction of projects and strategies.
  • Working experience in Cloud based platforms.
  • Experience with using GCP, CyberArk, PAM, UNIX, Linux, Wintel, Python/Perl/Shell scripting, as well as ability to write SQL to extract data in Oracle/SQL Server databases.

Experience (Recommended)

  • Experience in IT in large corporate environments, specifically in the area of controlled production environments or in Financial Services Technology in a client-facing function
  • Experience of end-to-end Level 2 production support and good overview of production support.
  • Investment Banking Experience is preferable.
  • Experience of run-book execution.
  • Experience of supporting complex application and infrastructure domains
  • IITIL / best practice service context
  • Good analytical and problem solving skills
  • Ability to work in virtual teams and in matrix structures
  • Working knowledge of incident tracking tools (i. e. ServiceNow etc. )
  • Working experience in Cloud based platforms.
  • Must be hands on with technologies like UNIX (Linux/Solaris), Oracle SQL/ PL*SQL and will be required to login to the servers and perform troubleshooting issues.
  • Understanding of application monitoring tools

Education | Certification (Recommended)

  • Bachelor Degree from an accredited college or university with a concentration in Computer Science or IT-related discipline (or equivalent work experience or diploma)
  • ITIL Foundation Certificate

How we ll support you

  • Training and development to help you excel in your career.
  • Coaching and support from experts in your team.
  • A culture of continuous learning to aid progression.
  • A range of flexible benefits that you can tailor to suit your needs.

About us and our teams

Please visit our company website for further information

https//www. db. com/company/company. htm

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.


Employment Type: Full Time, Permanent

Read full job description

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