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611 DWS Investment Jobs
Technology Operations Senior Analyst - Mobile SRE
DWS Investment
posted 3mon ago
Job Role Insights
Key skills for the job
Job Description
As part of our flexible scheme, here are just some of the benefits that you ll enjoy
- Best in class leave policy
- Gender neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above
Your key responsibilities
- Provide L2/L3 platform level incident support and engagement of our global remote and mobile platforms - we are generally engaged on new issues without prior training/knowledge, platform-level faults, major incidents, and vendor incidents for our mobile device management, Android OS, Apple OS, and remote-access products
- Provide planning and delivery of production changes following ITIL framework
- Be a source of knowledge - we provide written and verbal knowledge to our local teams in support of our product space
- Improve what you are doing - identify if there is a better way to deliver what you are doing that would be more efficient or improve user experience - and help visualize or deliver the improvement if you can
- Provide support for routine operational responsibilities including change verifications and testing, Disaster Recovery exercise support, closure of routine requests and processes
Your skills and experience
- Demonstratable experience supporting end-user devices in the Apple iOS/iPadOS space
- Demonstratable experience implementing, documenting, and/or supporting mobile device management platforms such as Intune, MobileIron, or AirWatch
- Demonstratable experience delivering an end-user or product migration, or large-scale project involving technical support or end-user interaction
- Demonstratable knowledge of Apple mobile device management or declarative device management concepts
- Demonstratable understanding of the basics of Azure and Entra ID
- Experience working in an incident management system such as ServiceNow
- Understanding and capability to provide succinct overviews and reports relating to your projects and delivery - communication is key for our team!
- Demonstratable understanding of basic VPN and networking concepts allowing devices to connect securely to corporate networks
- Bonus skills - understanding or capability to deliver strategic reporting (e.g. PowerBI), observability from a SIEM (e.g. Splunk, Sentinel), scripting (Python or Powershell), automations from the Microsoft Power Platforms (Power Automate, Azure Runbooks)
How we ll support you
- Training and development to help you excel in your career
- Coaching and support from experts in your team
- A culture of continuous learning to aid progression
- A range of flexible benefits that you can tailor to suit your needs
Employment Type: Full Time, Permanent
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