CRM Customization: Design, develop, and implement customized solutions within Zoho CRM to meet the unique requirements of our clients.
Data Management: Ensure data integrity, quality, and security by implementing appropriate data management practices and procedures.
User Training and Support: Provide training and support to clients and end-users, helping them to utilize Zoho CRM features effectively and functionalities.
Feature Enhancement: Analyze user feedback and business needs to identify opportunities for enhancing existing features or developing new functionalities within the CRM.
Performance Monitoring: Monitor system performance and troubleshoot issues, implementing necessary fixes and optimizations to improve user experience.
Documentation: Create and maintain comprehensive documentation for all CRM customizations, integrations, and processes to support ongoing maintenance and training.
Collaboration: Work closely with the consulting team to align CRM solutions with broader business strategies and objectives.
Continuous Learning: Stay up-to-date with the latest Zoho CRM updates, features, and best practices to provide informed recommendations to clients.
Requirements
Bachelor’s degree in Computer Science, Information Technology, or a related field.
Proven experience in CRM development, specifically with Zoho CRM.
Knowledge of programming languages such as Deluge, JavaScript, and other relevant technologies.
Excellent problem-solving skills and attention to detail.
Strong communication and interpersonal skills, with the ability to work collaboratively.