Lead DevSecOps Engineer ( Customer Support )

The Impact you will have in this role:

The Enterprise DevSecOps (EDSO) teamDesigns, builds, maintains, and supports software and platforms in service of IT Software Delivery, Operational and Resiliency Programs.

The role of EDSO is to enable the broader organization to operate using DevSecOps and automation principles by providing a combination of platform, process, and culture direction.

DSO Customer Care Team function provides first- line support for DSO Services, ensuring end users can leverage the full capabilities within the DSO toolset. The Lead DevOps Engineer is a Senior Associate role and will provide required support to EDSO Products and services.

Your Primary Responsibilities:

• Support and maintenance of DevOps products, tools and services that support our continuous integration, continuous deployment/delivery capabilities, and automated provisioning on both cloud and On-Prem Platforms.
• Analyze issues/failures in products and services and identify common themes, root cause and remediation actions that will strengthen the stability and reliability of the product.
• Lead incident and problem management by collaborating with various teams to ensure customer issues are resolved timely and efficiently.
• Develop and contribute to knowledge base, process, and procedure documentation.
• Implement proactive monitoring of tools, services, and infrastructure at all tiers to help reduce unplanned outage time.
• Collaborate with the development and infrastructure teams to improve and support software features through agile, continuous integration, and continuous delivery/deployment (CI/CD) processes.
• Work with respective SMEs on maintaining health, monitoring, alerting, and reporting tools (CloudWatch, etc.)
• Contribute to technical process improvements across a variety of fields such as training, agile, and modern development practices.
• Lead by example through demonstration of high performance in the areas of customer service, collaboration, teamwork, reliability, efficiency, and execution.
• Strong customer service skills and an ability to interact at all levels of the organization (customers, technical teams, and senior executives).
• Provide after business hours support and 24x7 on-call support on a rotational basis.
• Develop and maintain knowledge and expertise on EDSO products and services.
• Support the training of team members on all products and services.
• Provide guidance on solving of complex issues.
• Assist the leadership in managing escalations.

Qualifications:

• Minimum of 8 years of related experience
• Bachelor's degree preferred or equivalent experience.

Talents Needed for Success:

• 8+ years IT industry experience with skills using DevOps tools to automate software development process.
• Application Development experience with programming languages such as Java, Java script, and Angular,
• Application or Infrastructure Support experience is a required.
• Administration experience in DevOps tools such asJenkins, Bitbucket, JIRA, Fortify, SonarQube, and Nexus
• Experience with technologies and platforms including UNIX/Linux, Git, Maven, OpenShift, Chef, Kubernetes, Docker, across the Finance and Service Sector
• Scripting/programming experience using groovy, python, terraform, bash or ksh and PowerShell.
• AWS Cloudservices such as compute, networking, and security.
• Implementation experience in Continuous Integration, Continuous Deployment, Continuous Delivery and DevOps Operations for Agile projects.
• Experience in supporting systems from an infrastructure, code, and security perspective.
• Experience in issue/bug tracking tools (JIRA)
• Solid understanding of Incident, Problem, and Change Management ITIL processes
• Understanding of Linux systems
• Ability to communicate effectively (both written and verbal)
• Familiarity with Programming languages such as Java, Angular and Python
• Working experience with tools such as Tomcat, Kibana, Splunk, WebSphere, and Power BI is a plus.