ServiceNow SME/SN Technical Expert

Title- ServiceNow SME/ServiceNow Expert

Location- Hyderabad

Job model Hybrid

• Act as a Technical and Functional expert in the definition of new business processes and in their implementation, covering all service delivery unit (SDU) in GES - "Global enterprise services": IT, HR, Finance, Purchasing and various other custom applications.
• Collaborate closely with the third-party platform support team, improve their knowledge, and cross-check the quality of their development work and the maintenance of the platform.
• Provide Deep technical support and troubleshooting for ServiceNow-related issues.
• Customize and configure ServiceNow applications to meet business requirements.
• Integrate ServiceNow with other enterprise systems and tools.
• Develop and maintain technical documentation, including design specifications, test plans, and user guides.
• Conduct training sessions and workshops for end-users and stakeholders.
• Instill ServiceNow platform best practices for all subscribed solution packages. Advice on greater usage of existing licensed capabilities to deliver added value to the business.
• Collaborate with cross-functional teams to identify and implement process improvements. Participate in enterprise service management (ESM) projects and collaborate with other SM process owners and managers to develop processes in other areas of service management.
• Control and maintain the stability and security of the platform and look for opportunities to improve their effectiveness and efficiency by influencing behavior and driving the change.
• Support insights into end-to-end performance, monitoring, analysis and reporting on SM processes.
• Participate in platform audits, report findings and improvements, maintain an overview of the status of these findings.

You Bring

• Technical expert in ServiceNow with a broad understanding of the platform and its capabilities, in various SN offerings in ITSM and other products (e.g. Finance, Purchasing, HR, automation, integrations, virtual agent, employee center)
• Minimum 10 years of experience in this field. Understanding of best practices to keep the platform maintainable and easily upgradable.
• Experience with ServiceNow integration using REST/SOAP APIs, Transform maps, Robust Transform maps.
• Strong knowledge of ServiceNow platform capabilities and architecture.
• Proficiency in JavaScript, HTML, CSS, and other web technologies
• Experience with ServiceNow s security features, including ACLs and encryption.
• Understanding of relational databases and SQL
• ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) certifications are highly desirable.
• Knowledge of Agile and DevOps methodologies.
• Deep understanding of ITIL framework and ITSM processes. ITIL4 Foundation, a Practitioner certification is a plus.

We Bring

• A team of diverse employees who aren t afraid to think outside of the box.
• A truly global and collaborative team that cares about the experience of our employees.
• The encouragement you need to develop and achieve personal growth.
• A role that is crucial on projects and allows you to build your brand.
• A caring and supportive environment where you re empowered to grow and share your ideas.

The application process

Interested in this positionPlease apply online by uploading your resume in English via our career portal. For . We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: theres a place for everyone at dsm-firmenich.

As a committed equal opportunity employer, we ensure our recruitment practices are inclusive and fair.
We encourage the recruitment of a diverse worforce, representative of the communities in which we work, by using inclusive language, diverse interview panels, diversified sourcing strategies. Selection is based on qualifications, competency, experience, performance history and fit with the team to advance fair and equitable opportunity.

Employment decisions are based upon job-related reasons regardless of an applicants race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, age, disability, backgrounds, genetic information, protected veteran status, or any other status protected by law.

We are committed to providing reasonable support for disabled applicants in our recruiting process.Should you need assistance , and are comfortable to share this, please let us know.

About dsm-firmenich

As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than 12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life every day, everywhere, for billions of people.

Agency Statement

Please note this is a direct search led by dsm-firmenich. We only accept applications from candidates, not from agencies nor subject to agency s fees, percentages or similar.