Guest Relationship Officer

Role & responsibilities Guest Relation Officer Greets patients and patient visitors, determines nature/ purpose of visit and directs them accordingly. Be aware of your surroundings and of the patients in the waiting room. Be aware of which doctors and nurses are currently working in the building and whether they have arrived for their clinics. Observe clinics running late and advice patients waiting and offer apologies. Receive and make telephone calls as required. Phones must be answered within 3 rings and no more. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Be polite and helpful at ALL times. If a patients behaviour becomes unacceptably abusive refer the call to your manager. Do not shout or respond in a rude manner to the patient. Answers queries on telephone and makes appointments for the patients, over the telephone if necessary. Information about Hospital, such as location of departments/offices, employees within the organization or services provided. Handles patients registration, all clinical booking procedures, schedules appointments and does follow ups. Guides patients to the proper clinic/patients room in coordination with the attending porter. Verifies all insurance benefits assigned to the Hospital to determine whether insurance coverage meets the standards as per the Hospital policy. Maintains departmental records and files and takes care of Department equipment. Participates in departmental meetings and related in-service educational programmes. Attends training courses related to new task, if required. Prepares pre-admission and admitting forms & reports and facilitates room transfers. Files registration and makes appointments for the patients. Makes bed assignments in collaboration with the Nursing units, based on patient preference, condition and diagnosis. Enter patient information on to the computer as required and as appropriate and within the correct time frame for safety of receipt of the information. Ensure that all new patients are registered onto the computer system promptly and accurately, this should be on the same day that they attend the practice to register. Preferred candidate profile Qual: Any Graduates 1+ Years of Experience in Health Care Domain Location: Adyar/Medavakkam Rotational Shift includes Night duty Immediate Joiner. Perks and benefits As per Market Standard