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16 Dovetail Capital Jobs
Service Relationship Manager
Dovetail Capital
posted 3+ weeks ago
Job Role Insights
Key skills for the job
Job Description
Responsibilities:
- Develop and maintain strong, long-lasting relationships with clients, becoming their trusted advisor and advocate within the company.
- Serve as the main point of contact for client inquiries, concerns, and escalations, providing timely and effective resolutions.
- Conduct regular check-ins with clients to assess satisfaction levels and identify areas for improvement.
- Collaborate with the sales team to understand client needs and preferences, providing valuable insights to improve sales strategies.
- Coordinate with internal departments, such as Fund Accounting, Investor s Operations and Compliance team, to ensure timely delivery of solutions and address client feedback.
- Identify opportunities for upselling and cross-selling additional products or services to existing clients, maximizing revenue potential.
- Prepare and deliver presentations, reports, and proposals to clients as needed.
- Stay up-to-date on industry trends, market developments, and competitor activities to provide strategic recommendations and maintain a competitive edge.
- Post Graduate in Finance/Marketing
- Proven experience in sales or account management, preferably in a service-oriented industry.
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
- Strong problem-solving abilities, with a proactive and customer-focused approach to conflict resolution.
- Ability to work effectively both independently and as part of a team, collaborating with colleagues from various departments.
- Proficiency in Microsoft Office suite.
- A results-driven mindset with a focus on meeting and exceeding sales targets.
- Flexibility to adapt to changing priorities and thrive in a fast-paced environment.
- Prior experience in Fund Service / Fund Admin is an added advantage.
Employment Type: Full Time, Permanent
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