Support Analyst

Role & responsibilities

What the candidate is expected to complete:

1. Answer calls and respond to tickets related to EHR issues.

2. Manage workflow in adherence to SLAs.

3. Escalate issues beyond scope of support to level 2 or vendor.

4. Document issues with steps followed in CRM.

5. Maintain daily record of work done.

6. Contribute to knowledge base.

What we are looking for in the candidate:

1. Graduate with analytical skills.

2. Should have good verbal and written English skills.

3. Minimum 2 years experience in Support industry.

4. Minimum 6 months experience in EHR industry.

5. Should be able to multi-task.

Note:

1. Job Location: Navi Mumbai (Ghansoli) OR Kochi (Kerala)

2. Shift: US Shifts, 6:30PM to 3:30PM (IST)

3. Mandatory work from office, We are not providing WFH or Hybrid facility.

Interested candidates can share resumes at yashashree@dooth.com