Process Expert - Documentation Executive (Europe Shift)

We are looking for a proactive Specialist to manage the booking process for Out of Gauge (OOG) cargo shipments. The role involves ensuring efficient booking creation, amendments, and customer satisfaction by coordinating with internal teams and external stakeholders. This position is ideal for candidates with 2 to 6 years of experience in shipping, logistics, or customer service roles.

Key Responsibilities:

• Booking Management: Create and amend bookings for OOG shipments based on customer requests, ensuring timely and accurate processing.
• Customer Support: Act as the main point of contact for customer-requested booking amendments, ensuring prompt and clear communication to enhance the customer experience.
• Coordination with Internal Teams: Work closely with the Equipment team, VSA partners, and Stowage partners to confirm bookings quickly and efficiently.
• Daily Operations: Track daily allocation and productivity targets, ensuring deadlines are met while maintaining high-quality standards.
• Pricing Collaboration: Support the SPC Quoting team to ensure correct pricing for OOG cargo, helping streamline the quote-to-booking process.
• Process Improvement: Identify areas for improvement, including GCSS enhancement and the Auto Booking tool, to optimize processes and improve booking conversions.
• Performance Analysis: Assist in data collection and analysis to improve processes, contributing ideas for enhancing overall operational efficiency.

Qualifications:

• 2-6 years of experience in logistics, shipping, or a related field.
• Strong organizational skills with attention to detail.
• Excellent communication skills, both written and verbal.
• Ability to work collaboratively with internal teams and external partners.
• Customer-focused with the ability to manage multiple requests and prioritize effectively.
• Proficient in Microsoft Office Suite; knowledge of logistics systems (e.g., GCSS) is a plus.