Manager Taxation- CSM

• As an Engagement Manager in the Customer Success Team, you ll be responsible for ensuring positiveexperience for our high valued customers
• You will leverage your expertise on the GST domain andunderstanding of our product/service offerings to provide effective support and guidance to customers,and ultimately drive greater customer satisfaction, retention, and revenue growth for the company

• Manage the entire customer lifecycle for LC and VLC clients - onboarding, planning andimplementation, deployment and ongoing usage
• Proactively connect with senior executives at the customer end to understand challenges faced by them Visit customer basis schedule - 2-3 days prior to usage to gauge readiness and support that will be required on first usage
• Solve problems for customers (via our product) on GST / e-invoicing / Integration / Max ITC and various other product
• Drive product adoption and ensure exceptional user experience
• Review with Delivery leadership and Sales team on Clear s performance, issues and client success (prior to the delivery review meeting with Client)
• Closely work with product teams to enable constant improvement in product features basis inputs from clients
• Develop and execute Client specific Quarterly Business plans to enable KAM/Sales to cross-sell and improve value delivery to clients
• Develop an understanding of client business and processes and help in optimizing the usage of Clear Products more efficiently to drive value

What will make you successful

• You should be a qualified CA and have an experience of 3-4 years working in the GST domain
• Yourpeople-centric approach and the ability to thrive in a fast-paced environment will see you succeed in this role
• You must have great communication and presentation skills
• You should be good at Problem-solving and driving change management working with client teams
• You must show a deep understanding of customer problems and collaborate with internal stakeholders to keep our customers satisfied at all times
• Great to have Experience in filing through Clear Portal Experience filing through the government portal
• Deep domain knowledge of Compliance processes (GST, TDS) and Accounts Payable withability to guide end-to-end filing process for compliance Strong program management skills
• Ability to connect with CXO/CXO-1 (CFO, Tax heads etc)