BBA/BMS Freshers Hiring For Non-Voice Process

Exciting Opportunity for the role of Non-Voice Customer Support role with growing E-Commerce Company. Interested can go through below-

Location: Powai, Mumbai

Company Profile:

Avenue E-commerce Limited (AEL) is an online extension of Avenue Supermarts Limited flagship brand. Dmart Ready is the mobile application through which our customers order grocery and other utility products. We seek to be a one - stop shopping destination for the entire family, meeting all their daily household needs offering value for money. A wide selection of home utility products is offered at an affordable price, including groceries, foods, toiletries, beauty products, garment, kitchenware, bed and bath linen, home appliances and much more. Currently we are present at Mumbai, Pune, Ahmedabad, Hyderabad and Bangalore locations.

Nearest Station- Vikhroli/Kanjurmarg

Working days- 5 days

Duties and Responsibilities:

• Co-ordinate with the call center and ensure that all customer order amendments and grievances are addressed within the time frame as specified by the policies. Deviations to be highlighted and addressed immediately
• Co-ordinate for issuing of refunds, product replacements etc. to customers
• Keeping accurate records of discussions or correspondence with customers
• Continuously work towards improving customer support & service procedures, policies and standards for the organization; recommend changes in processes, policies & procedures if required
• To deliver a high standard of customer service through Chat/Email process

Interested can reach out to me at priya.nikam@dmartindia.com Or drop your resume on 8149018368