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1 dLocal Job
Monitoring & Support Associate
dLocal
posted 5d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Generate reports and be able to monitor important industry metrics.
- Monitor and identify anomalies or patterns at an early stage in order to prevent them from escalating.
- Whenever necessary: involve, escalate and communicate with other teams through the correct channels in a timely and clear manner.
- Perform the troubleshooting and make the necessary adjustments to ensure operations are not affected.
- Innovate and be able to find new ways of optimizing processes internally in order to improve our customer experience.
- Prioritize and respond to urgent tasks.
- Maintain up-to-date knowledge of technical processes, functions, and requirements.
- Manage tickets, questions, and issues reported by customers.
- Follow up issues internally in order to assure that SLAs are fulfilled.
What skills do I need?
- Bachelors degree or student.
- Availability to work during weekends.
- Experience working in the payments or tech industry is a plus.
- Strengths: proactive, independent, critical thinking, issue prevention attitude anticipating potential incidents, great energy, decision making.
- Knowledge of analytical tools is a plus: Excel, SQL, Databases, Kibana, etc.
- Advanced/Fluent English.
- Working from 8:30 am to 5:30 pm India Time from Wednesday till Sunday (1 hr break)
Employment Type: Full Time, Permanent
Read full job description What people at dLocal are saying
What dLocal employees are saying about work life
based on 6 employees
Flexible timing
Monday to Friday
No travel
dLocal Benefits
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