Mainframe Production Support

Monitoring production systems:

• Mainframe Production Support Professionals are responsible for monitoring the mainframe production systems, applications, and batch jobs.
• They identify and resolve issues, and ensure the systems are operating smoothly.

Troubleshooting issues:

• When a problem arises with a mainframe system or application, Production Support Professionals must quickly identify the root cause of the issue and determine the appropriate resolution
• This may involve debugging, analyzing logs, or working with other teams to diagnose the problem

Implementing fixes and changes:

• Production Support Professionals are responsible for implementing fixes and changes to production systems, applications, and batch jobs
• They may work with developers to implement changes and test them before deploying to production

Creating and maintaining documentation:

• Production Support Professionals create and maintain documentation related to the production systems and applications they support

• This documentation may include standard operating procedures, runbooks, and system diagrams