Director of Revenue

In the heart of Worli - the business hub of India s largest city and close to the entertainment and commercial district of Lower Parel, Four Seasons Hotel Mumbai is a chic urban oasis with an intimate, boutique atmosphere. The brands first hotel in India, Four Seasons Hotel Mumbai echoes Powerhouse Luxury in the city that never sleeps. Known for unparalleled food & beverage options such as those at AER Mumbai, an award-winning rooftop bar, as well as San:Qi, a city-favourite pan-Asian restaurant with wine bar, private dining rooms, four open-style kitchens overseen by master craftsmen and an extensive menu offering Indian, Chinese, Thai and Japanese delicacies.

• Responsible for the overall management of the Reservations Department and Revenue Management activities of the Resort to achieve budgeted goals; understanding and applying the principles of occupancy and rate to achieve maximum yield.

• Control rooms and rate availability in accordance with established guidelines to maximize occupancy and revenue.
• Coordinate group inventory and allocations with the Director of Sales and/or Director of Marketing, develop and implement policies and procedures pertaining to the revenue management of reservations function.
• Operate and manage a Property Management System and monitor Delphi Marketing Management System.
• Produce / Analyze the following reports and recommend/implement appropriate action to maximize revenue: Daily/Weekly Occupancy and revenue Forecasts, Monthly Market Segment Forecast, Booking Pace by Segment, Red Date Analysis, Rooms Inventory Report with Group Displacement, Arrival/Departure Patterns, Phaser Report, RateView Reports, Rate Resistance/Turnaway Report, Suite Inventory Forecast, Month End Suite Analysis, Booking Source Analysis, Pivot Table Reports, Data Mining.
• Produce and publish a monthly analysis/report summarizing the month end reservations activity.
• Establish and/or manage the following: Published, Package and Negotiated Rate Strategy Tiers, Segment Ceilings based on historical and current demand, incentive plans/program for Reservations agents and managers, Rate/Yield Strategy Worksheet, Rate/Yield Strategy within PMS, Front Desk Upsell program, Front Desk Perfect Fill Program.
• Maintain favorable working relationships among employees to promote maximum morale, productivity and efficiency
• Develop and mentor the Reservations/Assistant Reservations Manager for future advancement (3%)
• Display a high level of integrity and professionalism at all times in all dealing with guests and employees. (5%)
• Participate/Conduct/Attend scheduled departmental and Administrative meetings as requested; Yield, Forecast, Department, Pre-Con s, Board of Operations, Sales and Marketing and Annual Revenue Management Conferences.
• Respond according to the crisis management plan to any resort emergency or safety situation. (1%)
• Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee.
• Comply with Four Seasons Category One and Two Work Rules and standards of conduct as set forth in EmPact.
• Assist with all guest inquiries within the sales and marketing department, including assisting with high telephone volume and walk-in site inspections.
• Assist with the development of all direct sales presentation material for both travel industry and group sales.
• Assist in the creation of the annual Marketing Plan and Annual Budget
• Coordinate Worldwide Reservation Office visits and special activities.
• Establish relationships with Reservations Managers in the city as well as in Four Seasons, as well identify potential candidates for future recruitment.
• Perform added tasks or projects as assigned by the Director of Marketing.

"