Technical Support Engineer - Application Software

Key Responsibilities:

1. Technical Troubleshooting:

Diagnose and resolve software application issues via phone, email, or chat.

Utilise problem-solving skills to identify root causes.

2. Client Support:

Provide timely and professional support to clients.

Ensure client satisfaction through effective issue resolution.

3. Documentation and Reporting:

Document all support interactions and resolutions.

Maintain accurate records of client interactions.

3. Collaboration:

Work closely with development teams to resolve complex issues.

Share knowledge and expertise with colleagues.

4. Training and Development:

Stay up-to-date with new software releases and features.

Participate in training sessions to enhance technical skills.

Provide training to clients.

Requirements:

1. Education:

- Bachelor's degree in Computer Science, Information Technology, or related field.

2. Experience:

- 1-3 years in technical support or related role.

- Experience with application software support.

3. Technical Skills:

- Strong understanding of software applications and troubleshooting.

- Familiarity with operating systems (Windows, macOS, Linux).

- Knowledge of database concepts.

- Experience with helpdesk software.

4. Soft Skills:

- Excellent communication, interpersonal, and problem-solving skills.

- Ability to work under pressure and manage multiple priorities.

- Strong analytical and critical thinking skills.