Application Support - Marine

Position: Application Support- Marine

Experience Range: 0.1 month to 5 years

Job Location: Kolkata

Employment type: Full-time, Permanent

Areas of Responsibilities

Monitor the flow of all Support incidents, requests or queries addressed to the Global Support Team in the production system.

• Track all alert emails and take required action
• Follow defined process flow for all cases
• Handle Code Registration Requests from Users.
• Handle Data Provision task.
• Do Primary analysis for responding to user queries
• Provide root cause analysis on reported problems and suggest solutions wherever possible
• Contact MOL Users, Development teams and others directly when a problem is identified or needs more information.
• Coordinate with Development & System Support teams as required
• Track Releases/Data Patches and Coordinate Release Management process with stakeholders.
• Send Announcement mail to Users about Application Usage Restriction during system Update/Maintenance/Program Release
• Update daily log sheets and ensure proper shift hand-over
• Document standard procedures
• Provide support during UAT and Training
• Ensure task timelines are met consistently, and the process standards are followed.
• Gain knowledge of the International Shipping Industry business.
• Become familiar and remain up to date with the MOL-IT software applications, standards and guidelines and perform all tasks accordingly.

Preferred Skill Set & Experience

 Candidate should be from Marine background