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Associate Support Manager
DigiGro Technology
posted 6mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Must have skills and hands on experience with WordPress, PHP & MySQL environment , architecture and infrastructure management background
- Provide Technical Support when customers report issues, the ASM should acknowledge, work with relevant stakeholders to fix the problem while communicating updates
- Update WordPress Plugins, Themes & CMS The ASM work directly with the developers to ensure that the WordPress CMS, Plugins and Themes are UpToDate
- Prepare Reports & Dashboards - Contribute to the building of Performance and Maintenance Reports and share it with the clients on an ongoing basis
- Performance Optimization - Track & Monitor Server Health, Backups, Health Reports, GT Matrix Report, Google Speed Report
- Work with Vendors, Partners and Development team to continually improve these scores
- Should be able to easily duplicate/replicate wordpress websites, make mirror copy or alternate serving and load balancing methods for low/zero down time approach
- Interface with Vendors The ASM would also interface and coordinate with Our Infra and 3rd Party Vendors to find solutions to problems
- Website Testing - Technical Testing and Reporting of Website Projects Skills and Qualification Infrastructure expertise Technology - AWS, cPanel, Linux, Apache and command line/terminal WordPress, PHP 7.4, Javascript, HTML/CSSL, MySQL, DNS and CDN Soft Skills Dependability & Availability - Capable of thriving in a fast-paced and occasionally stressful environment interacting with multiple clients simultaneously
- Customer Support- Empathy, Patience & proactive when dealing with customer issues Communication Skills skills
- Completely fluent in English with excellent written communication
Experience:
- A must have skills and hands on experience with WordPress, PHP & MySQL environment , architecture and infrastructure management background
- Ideal candidate is from a Website Development or Software Development Company in a similar role for at least 4 Years to 7 Years or more
- Our Support Engineers must know WordPress deeply.All we host is WordPress. While you don't have to be a full-fledged WordPress developer , you do need to know the WordPress database and file/directory structure as well as the wp-config php file like the back of your hand
- Experience with WP-CLI certainly is advantageous
- Prior experience working with customers over chat in a technical role in a fast-paced environment particularly experience providing live support for web hosting or WordPress products is desirable
Employment Type: Full Time, Permanent
Read full job description What people at DigiGro Technology are saying
What DigiGro Technology employees are saying about work life
based on 2 employees
Flexible timing
Monday to Saturday
No travel
DigiGro Technology Benefits
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