Add office photos
All Filters
3 Dialogic Networks Jobs
Customer Support Engineer Level 2
Dialogic Networks
posted 23d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
As a Level 2 Customer Support Engineer you will be responsible for providing a service that meets or exceeds customer expectations in regard to technical support. It is the responsibility of the Level 2 Customer Support Engineer to build client relationships through positive customer care. This is manifested by providing a customer-centric approach to this role.
This role involves customer assistance, issue diagnosis and resolution, meticulous documentation, proactive communication, and efficient escalation management. Strong customer focus and effective communication skills are crucial for success in this role.
This is a in house role from our Pune office reporting to the Manager, Customer Support
Responsibilities:
- Provide highest levels of support to customers, while resolving complex problems.
- Intense work with internal and external interfaces.
- Provide online, email, telephone and on-site support for Dialogic/Enghouse Product Lines
- Follow up on tickets and HW replacements
- Coordinate weekly calls with customers.
- Maintain the tickets using the CRM
- Generate and distribute reports
- Involvement in field activities
- Internal work interfaces: Project management, R D, Product Support, Marketing and PLM. Commercial Dept.
- External work interfaces: Customers, Support offices, 3rd party vendors/partners
- Expected challenges in this position: Work under a lot of pressure, traveling in country and abroad, around the clock support (standby shifts for after hours, weekends and holidays are required)
Qualifications Experience:
- A degree in Engineering or MCA
- Tech in Electronics or Computer Science - an advantage
- At least 9 to 12 years of customer support experience preferred
- Solid communication skills
- Strong customer service approach
- Solid background and knowledge with the following: Signaling Protocols (SS#7, PRI, Cas), TDM Telephony, IP Networking, VOIP Protocols (H.323, SIP, Mgcp, H.248), Linux, SQL
- Relevant experience of 9+ years at a global organization
- Knowledge on PL/SQL and Shell scripting- an advantage
- Knowledge of soft switches, SBC and/or media gateways - an advantage
- Willingness to Travel in country and abroad
- Ability to work in a team environment
- Knowledge of CRM systems - an advantage
- Self Learning/Discipline
- Dedication and Diligence
What we offer:
- Opportunity for growth and advancement
- Great team atmosphere
- Opportunity to leave your mark through the delivery of innovative ideas to the team
- Work for a stable and established company
About Us:
Enghouse Systems is a global provider of customer engagement solutions. Our innovative software and services enable businesses to effectively communicate, collaborate, and connect with their customers. With a strong commitment to technological excellence, Enghouse Systems is at the forefront of creating cutting-edge products that empower organizations to deliver exceptional customer experiences.
Meet the team!
We appreciate the enthusiasm of all applicants, and while we thank you for your interest, only those selected for an interview will be contacted. Enghouse is proud to be an equal-opportunity employer, ensuring that all applicants are considered without discrimination, and accommodations will be provided upon request during the hiring process. Ready to revolutionize the future with usApply now!
#LI-EN8
#LI-Onsite
Employment Type: Full Time, Permanent
Read full job description What people at Dialogic Networks are saying
Engineer- Customer Support salary at Dialogic Networks
reported by
1
employee
with 2
years exp.
₹6.4
L/yr - ₹8.2
L/yr
117%
more
than the average Engineer- Customer Support Salary in India
View more details
What Dialogic Networks employees are saying about work life
based on 1 employee
Flexible timing
Monday to Friday
No travel
Dialogic Networks Benefits
View more benefits
Compare Dialogic Networks with
Marpu Foundation
Compare
Huawei Technologies
Compare
HCL Infosystems
Compare
Exotic Learning
Compare
JioMart
Compare
Karma Ayurveda
Compare
Evision Technoserve
Compare
InternEzy
Compare
Cogoport
Compare
Lea Associates South Asia
Compare
Creambell
Compare
Caparo Engineering India
Compare
Grab A Grub Services
Compare
HRH Next Services
Compare
Data Entry
Compare
Indorama
Compare
Marelli
Compare
Elite Elevators
Compare
McNally Bharat Engineering
Compare
Magus Customer Dialog
Compare
Similar Jobs for you
Share an Interview