Call centre executive

DialDesk is looking for Call centre executive to join our dynamic team and embark on a rewarding career journey A Call Centre Executive, also known as a Customer Service Representative or Customer Support Agent, is responsible for handling incoming and outgoing customer calls in a call centre or contact centre environment

They play a crucial role in providing excellent customer service and resolving customer inquiries, complaints, and requests

Here are the key responsibilities associated with the role of a Call Centre Executive: Customer Support: Call Centre Executives assist customers by answering their queries, providing product or service information, and addressing concerns or issues

They strive to deliver exceptional customer service and ensure customer satisfaction

Inbound and Outbound Calls: They handle incoming calls from customers seeking assistance or making inquiries

They may also make outbound calls to follow up on customer issues, conduct surveys, or provide information as part of sales or marketing campaigns

Issue Resolution: Call Centre Executives work to resolve customer complaints or issues by gathering relevant information, troubleshooting problems, and providing appropriate solutions

They escalate complex issues to supervisors or other departments if necessary

Order Processing and Tracking: They process customer orders, verify information, and ensure accurate entry of order details into the system

They may also track and update customers on the status of their orders, including shipping and delivery information

Documentation and Data Entry: Call Centre Executives maintain accurate records of customer interactions, inquiries, and complaints by documenting relevant information in the CRM (Customer Relationship Management) system or other databases

They ensure data entry accuracy and maintain confidentiality

Product and Service Knowledge: They possess comprehensive knowledge of the organization's products or services, including features, specifications, pricing, and promotions

They stay updated on product updates or changes to provide accurate information to customers

Handling Customer Payments: In certain cases, Call Centre Executives may process customer payments over the phone, ensuring secure and accurate transaction processing

They follow payment processing procedures and address any payment-related queries or issues

Communication and Soft Skills: They possess excellent communication skills and can effectively listen, understand, and respond to customer inquiries and concerns

They demonstrate empathy, patience, and professionalism when interacting with customers, aiming to build positive relationships