CIO Analyst

The Contract and Invoice Operations Team is the first point of contact for Commercial Sales and Field Sales teams and is responsible for Key Account/National Account level customer and Outlet level customer Agreement and Invoice management and document retention.

The Contract and Invoice Operations Specialist will act as the single point of contact for the Team Leader on Contract and Invoice Operations for the relevant cluster

The role is encouraged to provide operational, functional, and mentoring support to the team and junior members of the team as per the request and instruction from the line manager.

Dimensions:

a) Market/Role Complexity

Top 3-5 Accountabilities

The Contract and Invoice Operations Specialist will also have specific ongoing responsibility including but not limited to:

• Responsible for all Contract and Invoice Operations processes for specific cluster assigned
• Responsible for quality assurance for the relevant cluster s Contract & Invoice Operations activities
• Liaise considerably with cluster sales reps to understand context per payment, payment terms, activation status and appropriate evidence provided
• Liaise with OTC shared service centre to enable invoice payment
• Liaise with the customer on Invoicing related issues
• Ensure a 100% Compliance across all the areas of Invoicing and Audits
• Take ownership and devise strategies with the Sales on the invoicing processes.
• Reporting the Cash on metrics

Qualifications and Experience Required

• Excellent Business English
• Experience in Contract and Invoice operations processes
• Results oriented, strong drive and vitality
• Able to work to tight deadlines
• Awareness of controls and risk management
• Strong problem identifying and problem-solving skills.
• Build and sustain excellent relationships with multiple collaborators
• Strong SAP, Excel skills
• Experienced in working within shared service centers environment
• Multi-tasking with precision to accuracy

Barriers to Success in Role

• Lack of drive and pro-activity
• Lack of good business English and interpersonal skills
• Lack of attention to detail
• Lack of influencing skills
• Lack of analytical ability