Collection Manager

Collection Manager

Location: [Gurgaon)Job Summary:
The Collection Manager is responsible for overseeing the collection process, ensuring timely payments, and managing a team of collectors. This role involves developing collection strategies, resolving customer disputes, and maintaining compliance with legal and regulatory standards. The Collection Manager aims to reduce delinquent accounts while maintaining positive customer relations.

Key Responsibilities:

• Supervise and guide a team of collectors to meet collection goals.
• Develop and implement effective collection strategies.
• Ensure compliance with legal and regulatory requirements.
• Handle escalated customer issues and resolve disputes.
• Monitor and report on collection performance and productivity.
• Analyze accounts and take necessary actions to secure payments.
• Maintain accurate records of all collection activities.

Requirements:

• Bachelors degree in Finance, Business, or related field.
• Proven experience in collections, with leadership experience preferred.
• Strong communication, negotiation, and problem-solving skills.
• Knowledge of collection processes and legal regulations.
• Ability to analyze data and make informed decisions.