1 Dezy Job

Founder's Office Role - Consumer Experience

About Dezy:

Dezy is a cutting-edge dental health-tech company, revolutionizing the dental care industry with a strong online presence. Founded in 2019 by IIT/IIM alumni, Dezy has rapidly grown, raising $23 million in Series A funding led by Falcon Edge-managed Alpha Wave Ventures, with support from Sequoia Capital India and Chiratae Ventures. Our mission is to redefine dental care by combining technology and innovation to deliver seamless and superior patient experiences.

About the Role:

- As Consumer Experience Manager - Founders' Office, you will play a key role in shaping and executing strategies that enhance customer satisfaction, streamline processes, and drive growth.

- This is a high-impact role that requires a mix of strategic thinking, execution excellence, and cross-functional collaboration.

Key Responsibilities:

- Customer Journey Optimization: Map and enhance the end-to-end customer experience, ensuring seamless interactions across all touchpoints.

- Data-Driven Decision Making: Analyze consumer behavior, feedback, and key metrics to drive insights and improve engagement and satisfaction.

- Process & Strategy Development: Develop and implement frameworks to enhance customer experience, reduce friction, and improve retention.

- Cross-functional Collaboration: Work closely with marketing, sales, operations, and product teams to align strategies and improve customer experience

- Technology & Automation: Leverage CRM, automation tools, and AI-driven solutions to enhance communication, streamline workflows, and personalize customer interactions.

Who You Are:

- Strong first principles thinking

- 2-4 years of experience in consumer experience, strategy, or operations roles (preferably in a startup, healthcare, or tech-enabled business)

- Excellent problem-solving skills with a hands-on approach.

- Experience with CRM, automation tools, and customer feedback systems.

- Strong communication and stakeholder management skills.

- Entrepreneurial mindset with a bias for action.

Why Join Us?

- Work directly with the founders and leadership team.

- High-growth, impact-driven role with ownership and autonomy.

- Opportunity to shape the consumer experience strategy of a fast-scaling company.

- Competitive compensation and career growth opportunities.