Development and Maintenance Support, AS

Job Title:

Development and Maintenance Support

Corporate Title:AS

Location:

Pune, India

Role Description

The Dev or L3 Engineer, is an experienced and detail-oriented person capable of integrating product knowledge, research and testing to answer complex questions about product behavior and provide end to end solution to permanently fix the issue. The engineer will assist customer teams and other team members to understand how customers can achieve desired outcomes using the applications it exists today. The output of could range from FAQs and knowledge base articles that describe to customers how to operate the product to achieve selected outcomes to end to end coding solution for the issue reported.

The Dev or L3 engineer would be liaising with the global stakeholders and vendors to deliver technology solutions as part of yearly book of work

The Dev or L3 Engineer should also be able understand functional requirements / expectations of the various stakeholders and work towards an appropriate plan of action. The role also requires working with the product vendors and lead upgrades as applicable.

What we'll offer you

As part of our flexible scheme, here are just some of the benefits that youll enjoy

Best in class leave policy

Gender neutral parental leaves

100% reimbursement under childcare assistance benefit (gender neutral)

Sponsorship for Industry relevant certifications and education

Employee Assistance Program for you and your family members

Comprehensive Hospitalization Insurance for you and your dependents

Accident and Term life Insurance

Complementary Health screening for 35 yrs. and above

Your key responsibilities

Oversee resolution of technical issues coming from customer teams

Fix and deliver the customer issues that need development efforts

Be a liaison between the customer-facing teams and the Product and Engineering org for management and resolution of all technical questions and issues

Maintain detailed documentation ranging from Knowledge Base articles to live logging of incidents for post-mortems

Ensure SLA obligations with internal and external stakeholders are observed and met; escalate as necessary using judgment and discretion

Develop a deep understanding of the application platform across all product lines and clearly articulate support decisions and findings

Work closely with internal teams to stay up to date on product features, changes, and issues

Your skills and experience

Must be having total 5+ years of experience and at least 4 years of experience in either Java, Spring, Springboot technologies, Hibernate & Front end technologies (Angular or React) or .NET, C# technologies & Strong knowledge VB.NET, C#, MVC, .Net core, ASP.Net, WCF and ability to code

Strong development background using either Java or dotNet

Strong SQL programming skills on Oracle or SQL 2008 and above

Automation scripts using python, powershell or batch

Experience in any cloud technologies. GCP preferrable.

Experience in platform migration of application including hardware, software and database upgrades

Manage any IT Security incidents that may occur in the application.

Able to work with product vendors and lead upgrades as applicable.

Facilitate Disaster Recovery activities by reviewing DR plans and coordinating the execution of DR exercise for the application.

Working Knowledge of SDLC & Agile processes.

Demonstrable experience in leading projects to successful conclusions

Experienced in effectively communicating and influencing project stakeholders, team members

Education/ Qualifications

B.E. / B. Tech. / Master's degree in computer science or equivalent

ITIL Certification will be a plus.

How we'll support you

Training and development to help you excel in your career

Coaching and support from experts in your team

A culture of continuous learning to aid progression

A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:



https://www.db.com/company/company.htm

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.