Security Service Operations Manager

Role Description

• The Associate (Manager) within SES will have to work in coordination with the staff within the department and with co-managers to ensure all the day to day activities are performed within the agreed SLAs .
• The Associate (Manager) will need to prepare complex report/MIS and presentations.
• The Associate (Manager) will also be responsible to work alongside AVPs and VPs to address and escalate all risk and operational issues.
• Responsible for ensuring that day to day controls are being followed and any risks and issues are escalated and reported on a timely manner.
• Other responsibilities include cross -Regulatory reporting, succession planning, Preparation of Management reports and Departmental initiatives, and interfacing with the different departments to ensure timely and accurate reporting within the given timelines.
• Associate (Manager) would also be responsible for other activities like BCM, Audits, Transformation and people related initiatives.

Staff Management

• Engage staff in Securities Services/org Initiatives.
• Conduct regular team meetings to address issues/ concerns.
• Facilitate change initiatives within the team.

Process Management

• Manage finance operation activities as well as change initiatives.
• Prepare complex MIS (Excel, Power Apps) and presentation decks (PPT, Tableau)
• Identifying operational risks proactively and mitigating appropriately.
• Have in depth knowledge of Securities Services Life Cycle

• Work very closely with the process owners/stakeholders and other internal clients for overall mitigation of risks in the process
• Building and refining controls metrics (benchmarks) by involving team and onsite management.
• Identifies, analyses, and resolves complex problems related to product line or functions using best practices and change precedents to resolve
• Reviewing daily benchmark reports for each of the process lines, investigating benchmark breaches with Global counterpartsand working to improve the process.

Your Skills and experience

• 7 to 10 years experience in investment banking operations/ Custody Operations/ Asset servicing/Securities Operations
• Proficient in Microsoft Office applications and Power Apps (Excel, PPT, Tableau, Power-bi etc.)
• Strong analytical skills, detail orientation, service commitment, and solid organizational and interpersonal skills.
• Comfortable dealing with multiple stakeholders and complex situations.
• Strong English written & verbal skills required. Ability to converse clearly with internal and external staff via telephone and written communication.
• Eye for Details
• Experience of running and managing projects
• Graduate in Commerce/ Finance (Preference Post Graduate/ MBA)
• Coaching and feedback ability
• Ready to travel as and when required
• Be willing to work in shifts.