Client Service Representative, AVP

Your key responsibilities

• Manage all communications directly with the clients on all trade related queries in both verbal & written form. Which includes statement generation, daily trade volumes, open position reporting issues, and delivery confirmations/notifications.
• Provide due diligence on all downstream systems for EMEA/US supported exchanges to ensure proper trade capture; including all pertinent data for DB cleared client business.
• Research and resolve issues and inquiries regarding exchange facing trades,
• Liaise with clients, client service, trade support, trading desks, reconciliations teams, and outside firms in a timely manner to efficiently process all Top Day business and resolve any outstanding issues
• Interact with internal & external contacts for resolution of trade and settlement issues, meeting regular process deadlines and meeting/exceeding client expectations
• Manage and responsible for running a diverse team by performing various operational tasks and defining an appropriate benchmark and KPIs for each team members and manage adherence.

Your skills and experience

• In-depth knowledge of the Listed Derivatives product across global markets including LME, EUREX, EURONEXT, CME Group, ICE-US & ICE Euro products, including regulations, clearing, expiration, delivery reporting processes & brokerage is a huge positive
• Knowledge and experience with GMI / FIS applications, is a positive
• Should also be able to investigate process automation & improvements, while being able to document work-flows and procedural changes & amendments as necessary, both from exchange requirements or automation improvements to enhance the Client experience
• Experience in a client facing role is a must.
• People management experience will be a positive.
• Minimum of 8 years of Investment Banking experience.