L2 Technical Application Support, AVP

Role Description

• Our organization within Deutsche Bank is Compliance Production Services. We are responsible for providing technical L2 application support for business applications.
• The Compliance line of business has a current portfolio of 20 applications. The organization is in process of transforming itself using Google Cloud and many new technology offerings.
• As a L2 Lead Technical Application Support You will provide technical hands-on oversight to several support teams and be actively involved in technical issues resolution across multiple applications.
• You will also be application working as application lead and will be responsible for technical & operational processes for all application you support.

Your key responsibilities

• Act as application lead , You need to own the responsibilities related technical, process, operational, and people for all applications supported.
• Provide technical hands-on oversight to several support teams and be actively involved in technical issues across multiple applications.
• Build up technical subject matter expertise on the applications being supported including business flows, application architecture, and hardware configuration. Maintain documentation, knowledge articles, and runbooks.
• Assist in the process to approve application code releases change tickets as well as tasks assigned to support to perform.
• Build and maintain effective and productive relationships with the stakeholders in business, development, infrastructure, and third-party systems / data providers & vendors.
• Assist in special projects and view them as opportunities to enhance your skillset and develop your growth. These projects can include coding using shell scripting, Python and YAML language for support functions.

Your skills and experience

• Minimum 8 years of experience in providing the hands-on IT support and interacting with applications and end users.
• Engineering Degree/Post graduation from an accredited college or university with a concentration in Computer Science or IT-related discipline.
• knowledgeable in cloud products like Google Cloud Platform (GCP) and hybrid applications.
• Strong understanding of ITIL /SRE/ DEVOPS best practices for supporting a production environment.
• Working knowledge of Elastic Search, WebLogic, Tomcat, OpenShift, Grafana, and Prometheus, Google Cloud Monitoring.
• Understanding of Java (J2SE), spring, Hibernate, micro services.
• Red Hat Enterprise Linux (RHEL) professional skill in searching logs, process commands, start/stop processes, use of OS commands to aid in tasks needed to resolve or investigate issues. Shell scripting knowledge a plus.
• Understanding of database concepts and exposure in working with oracle and SQL databases.

Skills That Will Help You Excel

• Strong written and oral communication skills, including the ability to communicate technical information to a non-technical audience and good analytical and problem-solving skills.
• Able to train, coach, and mentor and know where each technique is best applied.
• Confident working with several programming languages, tools, and technologies, including Infrastructure as Code, with the ability to guide colleagues as to the context where each is useful (preferably Python and Terraform) .
• Experience with GCP or another public cloud provider to build applications.
• Experience in an investment bank, financial institution or large corporation using enterprise hardware and software.