Perimeter Operations,Client Data Reconciliations & Adoptions, Director

About Client Data Management (CDM)

Client Data Management (CDM) is responsible for provision of operational support and management of Party (Client), to facilitate KYC and enable client business and trading relationships and associated downstream processes including Regulatory and Tax obligations. CDM is driving the Group Party Data Strategy across CIB, the key elements of this strategy are:

- Providing a single, authorized source of Party (cRDS) to all areas across Corporate and Investment Bank, that contains accurate and complete Party & Instrument Data with full coverage

- Distributing the common Party data elements/attributes across the organization to ensure a single identifier is used front-to-back and there is consistency, alignment and common usage of Party data attributes front-to-back

- Identify and align common Parties, and their associated common attributes, across the Group (Corporate Bank, Investment Bank, Capital Release Unit and Private Bank)

Role Description

The primary responsibility of this role is to manage the teams across Perimeter Operations, Client and Guarantor Data Reconciliations and Party Data Adoptions.

Each of these functions involve high levels of engagement with other teams within KYC (Know Your Client) Operations, Business, Technology and other Operations teams to ensure that the data within cRDS (Client Reference Data Service, authorized source of party data) is accurate and consumed in line with the reference data strategy principles.

The role is responsible for defining the strategy for the functions in-line with the broader Client Data Management vision, partnering with stakeholders across Operations and Technology to develop transformation and execution plans, own accountability for the outcomes committed and manage any deviations (ie. risks, issues and dependencies).

From a RTB (Run-The-Bank) activities perspective, the role responsibility will include oversight of people with the teams, the management of process metrics (including meeting the targets / thresholds), capacity management and risks / controls to ensure that the processes are fit-for-purpose.

The role also includes preparation and participation in governance forums including senior management.

Your key responsibilities

• Understand Party Data Domain including the data principles, usage of data across the bank along with associated risks and controls
• Ownership of the strategy definition and execution across the functions and ensuring that committed targets and deliverables are met in a timely manner
• Ownership of daily / weekly / monthly metrics across functions and be responsible for any mitigating actions when targets are not met
• Responsible for managing the budgets and financial targets for the functions
• Provide thought leadership and leverage best practices (internal / external) to plan and deliver significant change and foster continuous improvement environment
• Identify opportunities to optimize capacity and increase operational efficiencies and reduce cost and risk for the bank
• Engage with Technology and Change Management teams on delivering the transformation agenda
• Ownership and resolution of external regulator observations (such as KPMG), Audit Findings, Self-Identified Issues and Risk / Control Actions
• Engage with senior management in various governance forums to present and report on the functional status and progress; prepare material suitable for senior audience
• Responsible for managing escalations from stakeholders and guiding the team to respond to queries
• Guide, supervise and motivate the team to achieve operational excellence
• Responsible for people management including career management, performance feedback and development plans.

Your skills and experience

• 15+ years experience managing large operational teams across geographies
• Good understanding of financial services industry with an understanding of the reference data domain (preferably)
• Strategic thought leadership
• Strong communication and inter-personal skills
• Highly organized, efficient and able to work without always being directed (self-motivated)
• Good understanding of risk and controls
• Highly proficient in MS Office Suite ( MS Word, Excel, PowerPoint)
• Able to display sound judgement and escalate issues appropriately.