Head of Networks India and Global Product Delivery Assurance

Job Title: Head of Networks India and Global Product Delivery Assurance

Location: Pune

The Principal Technology Manager (PTM) has responsibility for planning, directing and leading one department, sub-area/group or a major function within a business unit or region. The focus of this role is to support and execute against the vision of the organization in Service Operations. The Principal Technology Manager creates goals and direction for teams and articulates the objectives to senior organizational leadership. The Principal Technology Manager can focus on one or more specialties within the Service Operations Profession.

Job Description and Expectations

• Global Network Services (GNS) is responsible for the design, engineering, deployment and operation of the Deutsche Bank network. GNS supports all aspects of network infrastructure in over 2000 offices and branches in over 70 countries.
• The Global Head of Product Delivery Assurance for one of the product domains, Datacenter, Secure Connectivity or Workplace (Campus/Branches) works within the Network Demand and Integration function. This is a new role responsible to ensure the priorities for one of the 3 main product domains are aligned to overall GTI and GNS Strategy as well as within the main delivery functions in Network Engineering, Solution Deployment and Network Automation.
• This covers the aspects of Business Priorities, Strategy rollout, Technology Roadmap compliance, Platform Automation and Major Projects specific to the Product Areas whether business driven or by technology transformation, throughout the lifecycle.
• Functionally, the successful candidate will manage services globally.
• Work includes supporting the definition of the Product Strategy, developing Product Roadmaps and assuring their implementation, based on strategic business understanding and insights as to how new or existing services and technology can improve business outcomes.
• Support identification of market opportunities, translating those into product design, and driving strategies that result in a successful product launch, rollout and management through its lifecycle.
• Product Delivery Assurance is responsible to coordinate with engineering, deployment, automation, risk and operational functions to bring the product vision to life. Aspects including delivery capacity across the functions, plans and resolution of challenges.
• Working with a variety of people across multiple departments and organizations, understanding of the Banks technology at a deep level, collaborating with other product managers, infrastructure leads, architects and Operations, ensuring network products are in compliance with architectural principles, control and regulatory requirements.
• Strategic development of the product based on (documented) user requirements and plans. Act as a central function for all information of the product, ensure shared understanding of all functions involved, across the lifecycle.
• Driving the development and use of technical solution into a clear product set, ensuring the business needs of the Bank are constantly met throughout the lifecycle of the product. At any time, there may be multiple generations of the product existing in operation. One of the challenges is to optimize and minimize the number.
• Ensuring implementations are in line with expected timelines of the business and handover in production and operations.
• Ensuring development and rollout processes are globally uniform and implementations deliver uniform quality, in particular relative to configuration compliance and security controls.
• Analysis and optimization of the delivery experience for our customers to ensure that it is the same in each region. In this context, responsibility includes assurance of standardization of processes and procedures across different silos and regions.
• Automation will be an essential part of all future deployments, particularly in a hybrid cloud infrastructure landscape and the candidate has the task to drive and support the introduction of automation wherever possible.
• Customers and associated functions (e.g. CSO, CIO, other GTI platforms) advocate into the networks organization.
• The role will also act as the Head of Network Services in India providing administrative management oversight for all India based resources, reporting into the Head of Technology Infrastructure India (GTI).
• In this responsibility, the candidate coordinates a group of regional team leaders who cover most aspects of the Global Network Services organization in line with local requirements and strategy.
• The position is based on Pune, India. Local team leadership and management in a matrixed environment including performance evaluations, compensation discussion and other human resources responsibilities.

Skills and Experience

• A highly proactive self-starting ethos, with strong customer focus, outstanding leadership, collaboration and problem-solving skills.
• A passion to deliver the very best service to the Banks business. The ideal candidate would be leading globally dispersed team members and has experience as a network engineer and/or technical product manager in this field.
• Strong leadership skills and experience in large infrastructure organizations, with the ability to effectively manage, influence and deliver in a globally matrixed organization.
• Minimum of 10 years of relevant experience of managing general networks including security practice (WAN, LAN, Routing, Switching, NMS, Firewalling, Authentication, DDI, modern security concepts such as ZTNA)
• Minimum of 5 years in leadership position in globally distributed Network Organization or -Product Management, with the ability to navigate in complex organizations.
• Expert knowledge of core networking or certifications such as CNP, CISSP, cloud relevant certifications.
• Good level of understanding of a broad range of IT infrastructure technologies, including modern Cloud and Hybrid Cloud infrastructures and methods, automation and orchestration methods and systems/platforms.
• Good understanding of the relevant networks market segment for on premise as well as cloud infrastructure relative to the core functions, security and management thereof.
• Excellent interpersonal- and active listening skill to communicate with various stakeholders including senior business representatives and to influence across different functions within and outside of the networks organization.
• Sensitivity to cultural differences in the global context and adaption of communication style to ensure effective collaboration. Clear English communication skills in written and verbal.
• Very good ability in problem solving and conflict resolution. Ability to identify and analyze problem, effectively resolve conflicts, find acceptable solutions and drive timely decisions.
• Proven operational and process experience, including an understanding of optimization- and quality improvement methodologies, day to day workload- and client escalation management.
• Team building skills, management and development of staff.
• Fundamental understanding of Project- and Program Management
• Graduate degree or equivalent experience / what the bank typically demands for such a technology leadership role.