Operations Analyst, NCT

Role Description

• We are seeking a highly motivated and detail-oriented Operations Analyst to join our Private Banking team.
• This role involves supporting multiple critical processes within our operations.
• The Candidate will be responsible for completion of day-to-day activity as per standards and ensure accurate and timely delivery of assigned production duties.
• The position also requires regular collaboration with onshore colleagues and clients, with proficiency in German being essential.
• Candidate/Applicant needs to ensure adherence to all TAT/cut-off times and quality of processing as maintained in SLAs.
• Candidate/Applicant should ensure that all queries/first level escalations related to routine activities are responded to within the time frames pre-specified.
• Should take responsibility and act as backup for the Peers in Candidate/Applicant absence and share best practices with the team.

Your key responsibilities

• Account Freeze/Unfreeze: Manage the end-to-end process of account freezing and unfreezing for private banking clients and liaise with onshore colleagues and relationship managers to ensure accurate execution of requests.
• Performance research in order to find debitors and creditors and process as per the guidelines.
• Perform multiple level calculation in order to determine final amount and make payments, should have basic understanding of SEPA payment system.
• Signature Validation and Updation: Verify client signatures for various banking documents and transactions. Ensure proper documentation and system updates are made in accordance with bank policies.
• Collaboration with Onshore Teams and Clients: Act as a key point of contact with onshore colleagues and clients in Germany, communicating effectively in German for smooth coordination of tasks and resolving operational issues.
• Collaborate with internal teams to resolve discrepancies and ensure smooth operations across all processes.
• Proactively identify and escalate potential risks or fraudulent activities associated with account transactions.
• Ensure timely and accurate completion of tasks while adhering to internal Service Level Agreements (SLAs).
• Ensure compliance with all regulatory and internal policies.
• Handle any other Adhoc projects/tasks/activities assigned by the supervisor.
• Ensure all your key deliverables are completed on a timely manner without any escalations.

Your skills and experience

• German Language certification ranging between B1 to C2 is mandatory (preferably from Goethe/Max Mueller Bhavan).
• At least 2-4 years experience in German language process.
• Good communication skills and can interact independently with various stakeholders.
• Willing to work in Multiple/ rotational Shifts.