Client Service Operator

Your key responsibilities

• Responsible for trade activities including trade bookings, reconciliations, controls, liaising with other DB internal areas, resolving discrepancies and exceptions.
• Build and maintain good relationship with clients, External brokers, Front Office, Relationship managers and onshore team.
• Monitor client Credit Utilization and inform product/Risk of any breach.
• Work within the guidelines and controls set by management to avoid operational risk
• Ability to make sound judgment and escalate appropriately.
• Understand business and regulatory requirements and ensure we are aligned with those requirements

Your skills and experience

• Background in financial services industry and knowledge of FX products with at least two years of related experience in a similar role; Min 5 years of total experience
• Forwards, Swaps, Options Product Knowledge preferred.
• Understanding of DBs systems (e.g. Traiana/TRM, RMS, FXPCA), processes and infrastructure would be advantageous.
• College degree
• Excellent organization skills
• Thoroughness and attention to details
• Strong written and oral communication skill
• Strong PC Skills

Qualifications:

• Strong customer focus
• Ability to identify and prioritize multiple tasks
• Must feel comfortable working in an international client environment
• Dedication to servicing a demanding client base
• Effective communicator

What will the employee gain from this role:

• Gain product knowledge support of a growing cross product business
• Full understanding of DB internal infrastructure interacting with various different systems and workflows
• Establish external and internal client relationship