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1 Xceedance Desktop Support Lead Job

Desktop Support Lead @ Gurgaon, Sec-48

5-10 years

₹ 5.5 - 9.5L/yr

Gurgaon / Gurugram

1 vacancy

Desktop Support Lead @ Gurgaon, Sec-48

Xceedance

posted 1mon ago

Job Role Insights

Flexible timing

Key skills for the job

Job Description

Role & responsibilities

Job Responsibilities ( Senior Deskside Support )

  • Serve as a point of contact for users seeking technical assistance, both in-person as well as remotely
  • Process and respond to incoming tickets to ensure courteous, timely, and effective resolution of incidents and requests
  • Troubleshoot and determine best solutions, providing accurate, thorough, and clear communication to users
  • Escalate unresolved issues to the appropriate level of the IT Operations team
  • Properly record incident actions and follow-up details into the IT ticketing system
  • Provide troubleshooting and technical support for Windows and macOS laptops
  • Provide troubleshooting and technical support for Microsoft 365 desktop and web applications
  • Provide troubleshooting and technical support for cloud applications and productivity tools
  • Provide on-site support for office technology, such as copiers, printers, wireless, Audio/Video Conferencing, phones, etc.
  • Assist with on-site troubleshooting and maintenance of office technology and infrastructure projects under the direction of the IT Operations team

Create and maintain user-facing knowledge management documentation on procedures, solutions, and how-to guide


Preferred candidate profile



Perks and benefits




Employment Type: Full Time, Permanent

Read full job description

Xceedance Interview Questions & Tips

Prepare for Xceedance roles with real interview advice

What Desktop Support Lead at Xceedance are saying

What Xceedance employees are saying about work life

based on 687 employees
70%
94%
83%
98%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Xceedance Benefits

Work From Home
Health Insurance
Soft Skill Training
Job Training
Cafeteria
Team Outings +6 more
View more benefits

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Desktop Support Lead @ Gurgaon, Sec-48

5-10 Yrs

₹ 5.5 - 9.5L/yr

Gurgaon / Gurugram

1mon ago·via naukri.com

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