System Engineer, Desktop Support Engineer

We are looking for System Engineer at Hyderabad, Vijayawada & Jadcherla location with 1 to 5 years of experience possessing the following skills:

Position System Engineer

Level L1 Support

Key skills Hardware troubleshooting, technical support, Mail Configuration, Remote Support, Printer support, Basic Networking, Window, AD, DHCP, DNS, SLA, Ticketing tools.

Work experience 1 to 5

Location Hyderabad & Vijayawada

Job Function Enduser Support

Number of Vacancies 10

Industry Information Technology & Services

Job Description

• Trouble shooting of all types of Hardware (Desktops, Laptops, & Printers), software applications (Installation, configuration and troubleshooting of OS, MS Office)
• Installation and configuration of Windows/Linux based operating systems (Windows Xp, Vista,7,8 & 10)
• Good experience in Installation, configuring & troubleshooting of MS Outlook 2007/10/13/16 or Outlook Express, Office 365 & IBM Lotus note.
• Installation and Managing of antivirus products
• Taking Regular data backup and restoration of data & mail backup of MS outlook (PST files).
• Installation, Configuration of Biometric devices.
• Configuring & troubleshooting of Desktop/Laptops for L1 level & Managing data backup and recovery.
• Managing of DNS, Active Directory, basic window server
• Troubleshooting basic thin client issues.
• Basic troubleshooting of networking LAN, WAN, basic installation and configuration of Routing & Switching ).
• Call logging to ISP for LAN / WAN link & PRL line issues & having good knowledge in IPV4 addressing, switching (802.1q, STP), Routing (DHCP, RIP, EIGRP, OSPF, BGP) also arranging networks during video conferences.
• Configuring & Troubleshooting of Network printers, scanners & Local printers at L1 Level.
• Installation, configuration of Antivirus Cementech & MacAfee
• Resolving tickets within the SLA which is raised from End User side supporting through floor support/Remote support & Call support.
• Configuration and support for iPad & iPhone.
• Deployment and complete user configuration of new and guser PC workstation profiles utilizing window 7 or 10 Operating System.
• Monitoring the GSD and ITAM Software Requests by Remedy ticketing tool and giving support through remote by using RDC/dameware mini remote control/SCCM Client tool and Support Center.
• Installation and managing of Video conferences

Desired skills and experience

• Minimum 1 to 5 years experience in a similar End user support role
• Any Bachelors degree / diploma (without any backlogs)
• Certification course completion on MCSE /CCNA will be added advantage.
• Willing to support under 24/7 support.
• Provide user support to quickly diagnose and resolve desktop issues.
• Good verbal & written communication skills.