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18 Desktop Support Engineer Jobs in Hyderabad / Secunderabad

Desktop Support Engineer - IT Help Desk

0-1 years

₹ 2 - 2.81L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Hyderabad / Secunderabad

1 vacancy

Desktop Support Engineer - IT Help Desk

Avontix

posted 9d ago

Job Description

  • Provide first-level technical support via phone, email, and chat for employees or customers facing technical issues
  • Diagnose and resolve common IT issues related to hardware, software, and network connectivity (e.g., login issues, software errors, printing problems)
  • Document and track issues through a help desk ticketing system, ensuring accurate records of issues and resolutions
  • Escalate unresolved issues to higher-tier support teams (Tier 2 or Tier 3) when necessary, while providing detailed information to assist in further troubleshooting
  • Assist with software installation and setup on desktops, laptops, and mobile devices, ensuring configurations meet company standards
  • Provide guidance and instruction to users on basic IT procedures, troubleshooting steps, and best practices
  • Maintain an inventory of IT assets such as hardware, software, and peripherals
  • Assist in setting up new users with accounts, systems, and equipment
  • Follow standard operating procedures (SOPs) and maintain a professional and courteous demeanor when communicating with users
  • Perform other duties as assigned by the Help Desk Manager or IT team
Requirements
Who you are:
  • Strong technical troubleshooting skills with the ability to diagnose and resolve common hardware and software issues
  • Basic understanding of networking concepts (e.g., TCP/IP, DNS, DHCP)
  • Familiarity with Microsoft Office Suite (Word, Excel, Outlook) and Windows operating systems
  • Excellent communication skills both verbal and written, with the ability to explain technical concepts to non-technical users
  • Strong customer service skills, with a positive attitude and professional demeanor
  • Ability to prioritize and manage multiple tasks effectively in a fast-paced environment
  • Ability to work well both independently and as part of a team
  • Knowledge of FreshService ticketing systems is a plus
  • Experience with SCCM and\or Intune a plus

Employment Type: Full Time, Permanent

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What Desktop Support Engineer at Avontix are saying

Desktop Support Engineer salary at Avontix

reported by 15 employees
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₹1.1 L/yr - ₹3 L/yr
24% less than the average Desktop Support Engineer Salary in India
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What Avontix employees are saying about work life

based on 194 employees
58%
59%
65%
84%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Avontix Benefits

Work From Home
Gymnasium
Health Insurance
Job Training
Cafeteria
Team Outings +6 more
View more benefits

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