Desktop Support Engineer

We have an excellent opportunity for Desktop Support Engineer L1 for Mumbai / Navi Mumbai/ Thane/ Airoli.

Job description

The scope of services for the GTI Operations (L1 level) resource -

1. Must have very good communication skills (soft skills) both written and verbal

2. First level hardware support for the End User side equipment and shall consist of diagnosing the problem and resolving as appropriate. The use of cannibalization techniques is acceptable when and as required so as to minimize the expense of spare parts.

3. Support of the Desktop Operating System (OS)( Win 8/8.1 / Win 10) and End-User Application Software Outlook, MS Office 20XX /Office 365, Adobe, Open Office

4. Configuring Print Servers and resolving printing problems as requested and reported by end users

5. Installing Software on the End-User Desktops, Thin Clients, and Laptops as needed.

6. Encryption of End Point using relevant application on Desktops and Laptops.

7. Patch Management on all Desktops / Laptops in line with SGS Patch Management Policy.

8. Performing any Installation, Move, Add or Change (IMAC) on End Points.

9. Backup and Restore Services on CD/DVD / Tapes/ Cloud based for Critical information and data as per SGS backup and Restoration Policy.

10. Locate, Download & Install required drivers, software, patches, updates etc. as and when required.

11. Asset Management including maintaining Inventory information of Critical Assets for Asset Management and Capacity Management purpose

12. Perform impact assessment for RFCs on Desktops, Laptops and Peripherals.

13. Coordinate with Site Leads and Site level teams on VC setup

Kindly send me your details on Nikita.yadav@cmsitservices.com(9326162506)

Current CTC

Expected CTC

Current Location

Total years of Experience

Notice period