Desktop Team Lead || Nahur (Mumbai) || Immediate Joiner

We have excellent opening for the position of Desktop Team Lead

Qualification: Any graduate

Experience: 4 to 10 Yrs

Job Location: Mumbai (Nahur)

JD as follows

• Preparation of Daily Client reports & Application Outage communications.
• IT Service Management (ITSM) based on ITIL best practices.
• ITIL V3 Service Strategy, Service Transition, Service Operation and Continual Service Improvement.
• Provide appropriate inputs to the problem management process, RCA preparation and Drive group chats and bridge calls effectively to resolve incidents
• Lead team providing telephone and online support to customers experiencing technical issues.
• Provided quality troubleshooting with patient step-by-step instructions to resolve problems.
• Monitored technical team calls to ensure maintenance of technical skills and good customer service.
• Tracked and logged all calls for each shift.
• Held weekly team meetings and involved staff in planning and decision making.
• Office 365 Migration.
• Service Delivery Oversight: Manage end-to-end service delivery processes, ensuring services are provided according to agreed-upon SLAs and quality standards.
• Client Relationship Management: Develop and maintain strong relationships with clients, understanding their needs and expectations to deliver tailored solutions.
• Team Coordination: Lead and collaborate with cross-functional teams, including technical, support, and operational teams, to ensure effective service delivery.
• Problem Resolution: Identify and address service delivery issues promptly, coordinating with internal teams to find solutions and prevent recurrence.
• Performance Monitoring: Monitor key performance indicators (KPIs) and metrics to track service delivery performance and identify areas for improvement.
• Continuous Improvement: Proactively identify process gaps and areas for optimization, implementing strategies to enhance service efficiency and effectiveness.
• Risk Management: Anticipate and mitigate potential risks that could impact service delivery or client satisfaction.
• Reporting: Prepare regular reports and presentations for management and clients, highlighting service performance and improvement initiatives.
• Resource Management: Allocate resources effectively to meet service demands and ensure optimal team productivity.

About Company

Team Computers is a bridge between business needs and the world of IT solutions. We see ourselves as trusted solutions partner.We understand your needs, Identify-Integrate-Support High quality, affordable IT Solutions in Hardware, Software, Services, Mobility, Analytics and Cloud with Speed, Flexibility and an attitude of Sewa.

Founded in 1987 by Ranjan Chopra, an alumnus of IIT-Kanpur, it has emerged as a leading IT Infrastructure and Information Solution Provider in the last three decades.

With a turnover of 3000+ Cr, having 25+ offices across India and 4,000+ members, we have served 2500+ customers over a span of 36+ years.

If you are interested in this opening please send your updated resume with following details on srabani.karmakar@teamcomputers.com

Experience

Current CTC

Expected CTC

Notice Period