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401 Deployment Jobs in Hyderabad / Secunderabad

Support Engineer, Payment Orchestration & Planning, Finance Technology

1-4 years

₹ 4 - 20.24L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Hyderabad / Secunderabad

1 vacancy

Support Engineer, Payment Orchestration & Planning, Finance Technology

Amazon

posted 13hr ago

Job Description

Payment Orchestration and Planning (POP) team is responsible for ingesting 300MM vendor payables per year worth $400B from 80+ clients across five different business lines.
As a Support engineer in POP team you will help improve the accuracy of payments, reduce friction for payments, create self service tools, and create dashboards for leadership to view health of the payments pipeline

Key job responsibilities
Support Engineer in POP team will be responsible for maintaining operational excellence (resolving auto cut and customer cut tickets, maintaining the pipeline health, increase software resilience), developing automations for avoiding inquiry tickets, deliver root cause fixes to avoid rinse and repeat work and maintain metrics.

A day in the life
1. Review team metrics and call out outliers. Maintain the metrics dashboard
2. Resolve tickets logged by customers. Fix the root cause to avoid recurrence
3. Create self service tools to reduce the inflow of ticket esp Inquiry tickets
4. Upgrade software on deprecation path and maintain health of software deployment pipeline.

About the team
Payment Orchestration and Planning (POP) team is responsible for ingesting 300MM vendor payables per year worth $400B from 80+ clients across five different business lines. The team is also responsible for validating invoices for compliance and controllership. These validation rules vary by geography and business lines. At least 20% invoices are received with immediate pay terms and sometimes have to paid within two hours of ingestion. Hence, the software built for payable ingestion and processing must be highly reliable and available. Failures to meet the SLA s will result in large scale payment delays to vendors and loss of trust. - 2+ years of software development, or 2+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Bachelors degree in engineering or equivalent


Employment Type: Full Time, Permanent

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What people at Amazon are saying

4.1
 Rating based on 25 Support Engineer reviews

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No work life balance stressfull job Focus and pip are considered more than work

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Support Engineer salary at Amazon

reported by 170 employees with 1-6 years exp.
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₹5 L/yr - ₹17.4 L/yr
58% more than the average Support Engineer Salary in India
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