Quality Analyst

Only night shift(Monday to Friday)

Location: Kasba (Kolkata)

Freshers can also apply.

Role & responsibilities :

• Quality Assurance: Developing and implementing quality assurance processes and testing procedures to ensure products/services meet required standards.
• Testing and Inspection: Conducting regular tests and inspections of products or services to identify any defects or issues.
• Data Analysis: Analyzing data related to product quality and performance, identifying trends, and making recommendations for improvements.
• Process Improvement: Working with cross-functional teams to improve processes, reduce defects, and enhance overall product quality.
• Compliance: Ensuring compliance with industry standards, regulations, and certifications, and maintaining documentation for audits.
• Reporting: Preparing detailed reports on quality metrics, issues identified, and corrective actions taken.
• Customer Feedback: Collecting and analyzing customer feedback to identify areas for improvement and ensuring customer satisfaction.
• Training: Providing training and guidance to employees on quality standards, procedures, and best practices.
• Problem-Solving: Investigating quality issues, determining root causes, and implementing effective solutions to prevent recurrence.
• Issue Resolution: Diagnose and resolve customer issues by providing appropriate solutions.
• Documentation: Maintain accurate records of customer interactions, including inquiries, complaints, and resolutions, using the Clients CRM system.
• Product Knowledge: Develop a deep understanding of the companys products and services to assist customers effectively.
• Feedback: Gather and document customer feedback, reporting recurring issues to the management team for continuous improvement.
• Follow-Up: Ensure follow-up on unresolved issues or cases to guarantee customer satisfaction.
• Customer Education: Guide customers on how to use products, providing tips and tutorials as needed.

Preferred candidate profile :

• Experience: 1-2 years of experience as a Quality Analyst
• Education: Graduate with experience in QA(Testing)
• Communication Skills: Excellent verbal and written communication skills.
• Technical Skills: Proficiency in using CRM software and other customer support tools; basic understanding of troubleshooting techniques. Experience in quality inspection, auditing and testing. Strong computer skills and knowledge of QA databases and applications.
• Problem-Solving: Strong analytical and problem-solving abilities and a proactive approach to handling customer concerns.
• Empathy: Ability to empathize with customers and manage difficult situations with patience and professionalism.
• Multitasking: Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Team Player: Strong collaboration skills and the ability to work well within a team.

Only night shift(Monday to Friday)

Location: Kasba (Kolkata)