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4.7

based on 19 Reviews

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5 Delostyle Studio Jobs

Quality Analyst

0-2 years

Kolkata

3 vacancies

Quality Analyst

Delostyle Studio

posted 19d ago

Job Role Insights

Flexible timing

Job Description

Only night shift(Monday to Friday)

Location: Kasba (Kolkata)


Freshers can also apply.


Role & responsibilities :


  • Quality Assurance: Developing and implementing quality assurance processes and testing procedures to ensure products/services meet required standards.
  • Testing and Inspection: Conducting regular tests and inspections of products or services to identify any defects or issues.
  • Data Analysis: Analyzing data related to product quality and performance, identifying trends, and making recommendations for improvements.
  • Process Improvement: Working with cross-functional teams to improve processes, reduce defects, and enhance overall product quality.
  • Compliance: Ensuring compliance with industry standards, regulations, and certifications, and maintaining documentation for audits.
  • Reporting: Preparing detailed reports on quality metrics, issues identified, and corrective actions taken.
  • Customer Feedback: Collecting and analyzing customer feedback to identify areas for improvement and ensuring customer satisfaction.
  • Training: Providing training and guidance to employees on quality standards, procedures, and best practices.
  • Problem-Solving: Investigating quality issues, determining root causes, and implementing effective solutions to prevent recurrence.
  • Issue Resolution: Diagnose and resolve customer issues by providing appropriate solutions.
  • Documentation: Maintain accurate records of customer interactions, including inquiries, complaints, and resolutions, using the Clients CRM system.
  • Product Knowledge: Develop a deep understanding of the companys products and services to assist customers effectively.
  • Feedback: Gather and document customer feedback, reporting recurring issues to the management team for continuous improvement.
  • Follow-Up: Ensure follow-up on unresolved issues or cases to guarantee customer satisfaction.
  • Customer Education: Guide customers on how to use products, providing tips and tutorials as needed.


Preferred candidate profile :


  • Experience: 1-2 years of experience as a Quality Analyst
  • Education: Graduate with experience in QA(Testing)
  • Communication Skills: Excellent verbal and written communication skills.
  • Technical Skills: Proficiency in using CRM software and other customer support tools; basic understanding of troubleshooting techniques. Experience in quality inspection, auditing and testing. Strong computer skills and knowledge of QA databases and applications.
  • Problem-Solving: Strong analytical and problem-solving abilities and a proactive approach to handling customer concerns.
  • Empathy: Ability to empathize with customers and manage difficult situations with patience and professionalism.
  • Multitasking: Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
  • Team Player: Strong collaboration skills and the ability to work well within a team.


Only night shift(Monday to Friday)

Location: Kasba (Kolkata)




Employment Type: Full Time, Permanent

Read full job description

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What people at Delostyle Studio are saying

4.0
 Rating based on 2 Quality Analyst reviews

Likes

Good for growth and development for start the Career.

Dislikes

No work from home.

Read 2 reviews

Quality Analyst salary at Delostyle Studio

reported by 3 employees
₹3 L/yr - ₹3.8 L/yr
29% less than the average Quality Analyst Salary in India
View more details

What Delostyle Studio employees are saying about work life

based on 19 employees
65%
100%
62%
100%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Delostyle Studio Benefits

Free Transport
Child care
Gymnasium
Cafeteria
Work From Home
Free Food +6 more
View more benefits

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Delostyle Studio Kolkata Office Locations

View all
Kolkata, West Bengal Office
Headquarter
1409, Rajdanga Block,BF-38,Shantipally,Sector-B,East Kolkata Twp Kolkata, West Bengal
700107
Kolkata, West Bengal Office
EP Block, Sector 5, Bidhannagar, Globsyn Crystals- Tower- 1, 4th floor Unit 17B Kolkata, West Bengal
700064

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