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Premium Employer

Deloitte

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3.8

based on 17.4k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

563 Deloitte Jobs

Assistant Manager

Deloitte Shared Services India Pvt. Ltd

3.8

based on 17.4k Reviews

3-5 years

₹ 7 - 25L/yr (AmbitionBox estimate)

Bangalore / Bengaluru

1 vacancy

Assistant Manager

Deloitte

posted 15hr ago

Job Role Insights

Flexible timing

Key skills for the job

Automation Testing Information Technology VMware Application Packaging Microsoft Power BI Windows System Administration

+ 3 more

Job Description

1. Ownership of Escalated Issues : Manage complex technical problems, both remotely and in person, ensuring minimal disruption.

2. Prioritize 3rd Line Support Requests : Ensure prompt resolution of support requests with a focus on user satisfaction.

3. Optimize User-Facing Infrastructure : Maintain and secure desktops, laptops, mobile devices, and printers for optimal performance and compliance.

4. System Improvement Initiatives : Identify and implement system improvements in collaboration with EUC engineers and automating the infra operations using devops.

5. Service Level Adherence : Monitor and manage IT service performance, ensuring compliance with agreed service levels.

6. Knowledge Base Enhancement: Contribute to advanced troubleshooting techniques and best practices.

7. Cross-Functional Collaboration: Work with other technology teams to ensure seamless integration and operation of IT services.

Requirements:

Experience : 3-5 years of experience in IT support or EUC roles, with a strong background in end-user device management and IT operations.

User Care Skills: Provide exceptional service to end-users, including VIPs.

Technical Proficiency: Proficiency in Microsoft Intune, including device enrollment, policy configuration, application deployment, and compliance management. Experience with operating systems (Windows, macOS), endpoint management tools, and virtual desktop solutions (e.g., Azure Virtual Desktop, Cloud PCs, VMware Horizon, Citrix). Experience in DevOps methodologies, automation, and copilot.

Deployment: Update management, application packaging and deployment, OS customization and deploy (autopilot) using SCCM/Intune or any modern device management tool

Mobile Device Management: Expertise in managing Android, iOS devices securely and efficiently using MDM/MDEM.

Certifications : Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar certifications preferred.

Video Conferencing Support: Proven experience in managing video conferencing equipment and software like surface hub.

Problem-Solving Skills : Strong analytical and troubleshooting skills with the ability to resolve complex technical issues.

Communication Skills: Outstanding ability to interact with users at all levels, including senior executives.

Emerging Technologies: Stay updated with industry best practices and implement innovative IT solutions.

Work Environment:

Primarily office-based with occasional remote work option.

May require occasional travel to client sites or other company locations.

Preferred Location: Bangalore

This role is ideal for someone who can manage complex technical challenges, ensure optimal IT service delivery, and work collaboratively across teams to drive continuous improvement.

Employment Type: Full Time, Permanent

Read full job description