Senior Associate - AR Collections/ Refund Process

Key Responsibilities -

1. Collections Management:
- Initiate contact with customers via phone calls, emails, or letters to ensure timely payment of outstanding invoices.
- Implement collection strategies and follow-up procedures to minimize delinquent accounts.
- Negotiate payment arrangements and establish suitable payment plans with customers who are experiencing financial difficulties.
- Monitor customer accounts and maintain accurate records of collection activities, including payment promises and disputes.

2. Account Reconciliation:
- Perform regular account reconciliations to ensure accurate tracking of outstanding balances.
- Investigate and resolve discrepancies or disputes raised by customers related to their invoices or payments.
- Collaborate with internal departments (e.g., sales, customer service, Shipment team ) to resolve any billing or delivery issues that may impact timely payment.

3. Reporting and Analysis:
- Preparation & analysis of monthly MIS of Revenue (Billed & unbilled), provisions and Debtors
- Ensure periodic ledger reconciliation of the top clients

4. Refund Processing:

- Maintain accuracy and timely refund of returns, cancelled orders and processing of check refunds to customers

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Person Specifications/ Skillsets:
- Master/ Bachelor's degree in finance, accounting, or a related field (preferred).
- Proven experience in credit control, collections, or a similar role.
- Strong knowledge of credit control principles, collections practices, and relevant laws/regulations.
- Excellent negotiation and interpersonal skills with the ability to handle difficult conversations tactfully.
- Proficient in using Excel for data analysis