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Application Support Engineer

7-12 years

Bangalore / Bengaluru

Application Support Engineer

Accenture

posted 2d ago

Job Description




Project Role :
Application Support Engineer




Project Role Description :
Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.


Must have skills :Software License Management



Good to have skills :
ServiceNow Software Asset Management (SAM)
Minimum

7.5 year(s) of experience is required



Educational Qualification :
Degree in IT or Business related discipline


Summary:As an Application Support Engineer, you will be responsible for identifying and solving issues within multiple components of critical business systems. Your typical day will involve providing dynamic service and support for software license management using ServiceNow ITSM Software Asset Management (SAM) and other relevant tools. Key Responsibilities:-1.Manage the delivery of multiple software license compliance reviews to agreed timeframes and budgets.2.Work with end users to assist in the data collection process enabling a smooth and efficient end to end review process that meets our client timescales.3.Drive progress of SAM engagements resolution of compliance issues.4.Deliver information to Customers on best licensing practices to enhance knowledge and understanding.5.Build strong working relationships with clients and colleagues.
Technical Experience:-1.10 years of experience with software contracts and license compliance, asset discovery and contract negotiations.2.Analyzing and understanding licensing business practices product development.3.Validating the customers entitlement position against the software licensing contracts that govern his purchases.4.Strong understanding of license metrics and software usage with knowledge on compliance issues, their causes and resolution.5.Experience designing and implementing sustainable IT Asset Management IT.
Professional Attributes:-1.Excellent communication skills verbal written.2.Advanced analytical skills using Excel or other software tools.3.Strong project management and delegation skills, meeting and enforcing deadlines.4.A technical understanding of networks, the use of licensed software and software deployment.
Educational Qualification:-Degree in IT or Business-related discipline.
Additional Information:-Flexible shift timing


 
Qualifications
 

Degree in IT or Business related discipline

Employment Type: Full Time, Permanent

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What people at Accenture are saying

3.9
 Rating based on 40 Application Support Engineer reviews

Likes

Hybrid culture Good team Can get leaves when needed Salary on time. Internet reimbursement. Cab facility

  • Job security - Good
  • +1 more
Dislikes

Low pay below industry average. Single digit or no hikes Very slow promotion if not in development Get stuck in highly Specialised tech stack, very difficult and time consuming to try new things

  • Salary - Bad
  • +2 more
Read 40 Application Support Engineer reviews

Application Support Engineer salary at Accenture

reported by 338 employees
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₹2.1 L/yr - ₹8.5 L/yr
14% less than the average Application Support Engineer Salary in India
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