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54 Delacon Jobs
Support Lead
Delacon
posted 2d ago
Job Role Insights
Key skills for the job
Job Description
- Develop and recommend improvements to advanced and complex application support processes and procedures.
- Review, analyze and prioritize incoming incident tickets and user requests.
- Keep an open channel of communication with users and respond to advanced and complex application support requests and needs.
- Review and performs the programming, configuration, testing and deployment of fixes or updates for application version releases.
- Independently handle complex issues with minimal supervision, while escalating only the most complex issues to appropriate staff.
- Other duties as assigned
Employment Type: Full Time, Permanent
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