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3 Decisions Jobs
Freshers - Junior Application Support Engineer
0-1 years
Hyderabad / Secunderabad
1 vacancy
Freshers - Junior Application Support Engineer
Decisions
posted 12d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Undergo 2 months of training on our platform leading to certification, complete 4-month apprenticeship working on projects under supervision; meet ongoing technical training requirements.
- Learn the platform to understand technical solutions, learn to build applications by following best practices, and experience the dynamic environment of rapid changes to adapt to clients feedback/changes
- Learn to understand business requirements and technical documentation to gain knowledge that will help in delivering software solutions within the platform
- Learn to address roadblocks by seeking information, and clarification by asking questions actively participating in technical project discussions with different stakeholders
- Take ownership of tasks assigned, maintain velocity, share updates, and escalate blockers promptly
- Actively participate alongside fellow developers; seek knowledge, share feedback with managers/leadership to help improve the fresher program.
- Learn to thoroughly test including code reviews participate in performance/load testing
- Learn to configure integrations with 3rd party systems, databases services using API, REST services, etc.
What You Will Bring To The Team:
While Decisions is a no-code platform, it requires developers to comprehend the intricacies of building complex, end-to-end solutions by applying a variety of software development skills knowledge.
Technical skills
- Willingness to learn low-code / no-code BPM software development platforms as a developer
- Basic knowledge of databases SQL; UI using HTML CSS; APIs and other web services
- Knowledge of why load and performance testing is required for optimal performance.
- Understands developer role across all stages of application lifecycle management
- Basic knowledge of scrum methodology or other agile software development approaches
- Basics of troubleshooting and solving technical issues related to software development
- Keen to learn different business use cases and as well as convert them into technical requirements and solutions effectively
Responsibilities:
- Take ownership of customer issues reported and see problems through to resolution
- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issues
- Prepare accurate and timely reports
- Document knowledge in the form of knowledge base tech notes and articles
- Follow the SLA for issues with respect to the severity.
Requirements:
Skills:
- Exposure to databases, API integrations, and server configurations.
- Business analysis skills - take a keen interest in understanding various use cases, and business processes across multiple industries.
- Good communication skills - both verbal and written
- Troubleshooting skills - enjoys working on multiple issues simultaneously
- Customer support attitude - has a passion for supporting customers, wants to provide as much help as possible, wants to ensure they follow up, and understands the demands of operating in a customer support team that may require working in a 24X7 environment;
- Understand that they don t have all the answers but do not hesitate to ask for help to ultimately resolve the issue for the customer in the shortest possible time. Is able to clearly articulate the issue to get accurate information.
Interpersonal skills
- Proactive team player who takes initiative
- Skilled at engaging with diverse audiences, both technical and non-technical
- Proficient in English communication for collaboration with teams and clients in North America and Europe
- Proficient in effectively communicating complex technical concepts and offering alternatives based on best practices
Qualifications:
- Bachelor of Engineering or Technology in Computer Science
- Other engineering graduates with a bachelors degree in computer science or computer application with demonstrable software development experience, may also apply
- 0-1 years of experience in technical support role or development.
Essentials:
- Not an order taker; asks why questions and solves the right problems
- Technically inclined strong software development mindset
- Strong logical thinking and problem-solving ability
- Willing to unlearn/relearn and follow directions
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Application Support Engineer roles with real interview advice
What people at Decisions are saying
Application Support Engineer salary at Decisions
reported by
4
employees
with 3
years exp.
₹12.6
L/yr - ₹16.1
L/yr
181%
more
than the average Application Support Engineer
Salary in India
View more details
What Decisions employees are saying about work life
based on 17 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Decisions Benefits
Submitted by Company
Free Transport 
Cafeteria Health Insurance Job Training Decisions Developer Certification Flexibility
Submitted by Employees
View more benefits 
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Decisions Hyderabad / Secunderabad Office Location
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500008
500008
Freshers - Junior Application Support Engineer
0-1 Yrs
Hyderabad / Secunderabad
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