Part Time - Email Support Professional

User Happiness Ambassador:

• Responds to customer inquiries via email.
• Provides accurate and timely information.
• Troubleshoots basic technical issues.
• Documents customer interactions.
• Escalates complex issues to higher-level support.
• Maintains a positive and professional demeanor.
• Follows established procedures and guidelines.
• Provides product/service information.

Key qualities:

• Empathy: Showing you understand and care about the customer's problems.
• Professionalism: Maintaining a professional tone in all communications.
• Efficiency: Ability to resolve issues quickly and effectively.
• Adaptability: Being able to work with different types of customers and issues.